NGO Jobs in Nairobi Kenya - Marie Stopes

Marie Stopes Kenya (MSK) has been a pioneer in the field of social franchising for sexual and reproductive health services in Kenya since 2004 when it rolled out the Amua social franchise network. 

Through this innovation, MSK is able to reach more men and women with quality health services by engaging private healthcare providers in various regions and subsequently building on their capacity to deliver quality SRH and non-SRH services at an affordable cost.

MSK, as an implementing partner under the Africa Health Markets for Equity program, has a deliverable to improve access of high quality services in the social franchise clinics by integrating quality improvement programs, which include MSI Quality Assurance Framework and SafeCare accreditation program. 

SafeCare is quality improvement methodology which was developed in 2011 by the PharmAccess Foundation in collaboration with Joint Commission International and the Council for Health Service Accreditation of Southern Africa (COHSASA) .
 

The mission of SafeCare is to place the issue of safe healthcare provision on the agenda in resource-restricted settings and create a platform for like-minded organizations and people who wish to provide safe health care despite resource constraints. 


SafeCare has introduced standards to provide public and private health facilities with independent quality assessments. 

The standards are designed to help bridge the gap between today and a better tomorrow, bringing healthcare quality and patient safety to new levels. 

The SafeCare standards are accredited by the International Society for Quality in Healthcare (ISQua), the global leader in healthcare quality that “accredits the accreditors.” 

By using the SafeCare standards as the basis for a stepwise improvement quality improvement methodology, healthcare providers are empowered to deliver quality health services and facilitate ongoing quality improvement in order to ensure the safety of their patients, staff, and visitors. 

The SafeCare standards evaluate the structures and processes that guide the delivery of healthcare services. The SafeCare standards were designed specifically to target health facilities in low- and middle-income countries. 

These facilities operate in challenging environments that are often defined by staffing shortages, resource-restrictions, and inadequate infrastructure.

In particular, the role of SafeCare Quality Officer will be to offer ongoing support to facilities enrolled in the Amua Social Franchise network, by conducting: situation analysis, basic SafeCare assessments, developing quality improvement plans (QIPs), monitoring and evaluation to ensure that the QIPs are implemented and ensuring facilities reach an overall improvement in the quality of healthcare services in maintained.
 
Marie Stopes Kenya (MSK) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide family planning and reproductive healthcare. 

MSK is part of the global network that is Marie Stopes International (MSI).  MSK subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance.
 
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Job Title: SafeCare Quality Officer

Location: Nairobi

Reporting to: Senior Coordinator, Social Franchise

Probationary Period: 3 months

Key Responsibilities
  • The SafeCare process methodology will entail direct field visits to the AMUA Social Franchises to carry out the assessments. The assessment will be carried out using the SafeCare tools i.e. Situation Analysis tool, SafeCare Basic tool and the SafeCare Advanced tool. Assessment in each facility will take a day.
  • After the assessment, data will be entered into the AfriDB database by a data clerk and reviewed by the SafeCare Quality Officer (SCO) before it is uploaded. After uploading it will be reviewed by the PharmAccess Foundation team of reviewers and approved.
  • A Quality Improvement Plan (QIP) will then be developed by the Officer and on approval from the PAF team, a report is generated from the database which is then discussed with the respective facility.
  • Monitoring and evaluation of the implementation process will be done quarterly and progress of the implementation updated in the AfriDB database by the Officer.
  • On complete implementation of the QIP activities, the officer will make a follow up assessment and after data entry and approval a certificate of improvement will be issued.
  • Work with MSK Quality Assurance Team and Social Franchise Coordinators to integrate SafeCare with MSK Quality Assurance Framework
  • Work with MSK Health Financing team to prioritize Amua Facilities accreditation by NHIF
Expected Activities
  • Sensitization of facilities on SafeCare.
  • Conducting SafeCare situation analysis assessment.
  • Conducting SafeCare 1st (Baseline) assessment.
  • Data entry, review and approval (PAF).
  • Development of the quality improvement plans.
  • Dissemination of the quality improvement plans.
  • Follow up visits to monitor the implementation of the QIP activities.
  • Conducting follow up assessments.
Measures
  • SafeCare training reports
  • Baseline Assessment reports
  • QIP’s Developed
  • Monitoring and evaluation reports
  • Follow up assessment reports
  • Facility certification reports
  • QAF integration report
  • Amua clinics accredited by NHIF
Skills and Experience
 
Qualifications:
  • Degree in Bachelor of Science in Nursing, Diploma in Clinical Health or Nursing from a recognized institution.
  • Training and experience on SafeCare Methodology (Required)
Experience and Skills:
  • Expertise and experience in Public Private Partnerships
  • Demonstrated success in leading, managing and coordinating technical assistance teams.
  • Good interpersonal and relationship-building competencies, coupled with strong written and verbal communication skills
  • Strong analytical skills and technical proficiency with MS Excel and PowerPoint, as well as with statistical software
  • Energetic, forward thinking, creative person with intellectual depth and high ethical standards.
  • Fluency in English required
  • Ability to travel for 70 %of the time across the country
  • Motor vehicle driving skills
Attitude / Motivation:
  • Demonstrates MSK team member behaviours.
  • Pro MSI philosophy of social enterprise and cost recovery
  • Prochoice
Job Title: Centre Manager

Location: Kisii

Reporting to: Regional Coordinator

Probationary Period: 3 months 

The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department. 

The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other departments heads as and when need arises. 

The Center manager is responsible for the smooth running of a MSK Center. He/she is expected to ensure clinical quality, delivery of high quality services, as well as client safety. 

He/she assists the Senior Coordinator with budget management to make sure they are all consistent with organizational goals and objectives.  He/she will also provide leadership and manage support staff for the Center. 

He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.

Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. 

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered

Key Responsibilities and Measure
 
1. Business Management

Business planning and development: 
  • Prepare annual business plans with SMART objectives and strategic plans of how to achieve them.
  • Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.    
Measure
  •  Business plan completed on time with follow-through action plans
Increasing productivity and product margin: 
  • Continually review the efficiency of the centre, especially with regards to the core services in MSK  
  • Continuous review of the Professional Development Plans
Measure
  • Weekly CBR sessions
  • CYPs delivered
  • # Cryotherapy services
Financial Management: 
  • Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met.   
Measure
  • Financial KPIs
Marketing:  
  • Instill a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre.  
  • Agree marketing activities with the centre marketing champion and the MSK Marketing team. 
  • Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
Measure
  • CCSPT/FP campaigns and attendant KPIs
  • Referral vouchers
2. Operational Management

Optimise client numbers:
  • Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimise client wait times.
Measure
  • Client exit interviews and follow-up action plans
Compliance to the national healthcare guidelines and MSI protocols: 
  • Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.     
Measure
  • Self assessment reports
Contingency planning: 
  • Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSK and outlines appropriate action to be taken to minimise impact.
 Measure
  • Proper referral mechanisms
  • Standard operating Procedures
Stock management: 
  • Ensure no over/under- stocking and also that stock is well handled   
 Measure
  • Monthly stock report timeliness and accuracy
Health and Safety: 
  • Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
Measure
  • Incident  reporting
IT management:  
  • Utilisation and close supervision of the Client Information Center software (CLIC)   
Measures
  • End of shift reconciliation reports
  • Operational Efficiency weekly meetings
  • Reconciled banked and actual incomes
3. Quality Management

Quality management: 
  • Promote and maintain the quality management systems as laid out by MSK and MSI.
Measure
  •  Quarterly QTA scores of 92% and above
Client feedback: 
  • Ensure client feedback and prompt conclusion to potential clients complaints
Measure
  • 75% clients fill Exit questionnaires
4.  People Management
 
Motivation of team:
  • Engage and motivate all team members within the centre so that they understand and work to achieve centre objectives and KPIs and so that their role has a positive impact on the centre’s success.   
Measures
  • Team member survey
  • Performance-based Incentives to team members
Performance management:  
  • Take an active approach to managing the performance of all team members by providing honest feedback on performance; providing formal reviews at least annually; setting appropriate objectives; ensuring appropriate behaviours are discussed and appropriate training plans are put in place.    
Measures
  • Complete and regular Performance plus 
  • Updated training register
Induction: 
  • Clearly define structured local induction plans to ensure new team members understand the requirements of their role and have appropriate training to do the job.  
  • Ensure that all new team members attend corporate induction within the first 3 months of starting.
Measure
  • Induction plans
Discipline of team:  
  • Take immediate and appropriate action in the event of misconduct or serious underperformance of team members, seeking support from People & Development Department as required and ensuring action is in line with MSK’s HR policies.
Measures
  • Adhere to policies and procedures.
  • Proper disciplinary procedures
Communication: 
  • Put in place mechanisms for effectively communicating with team members ensuring that the approaches used provide opportunities for two-way discussion.  
  • Promote a feedback culture within the team. 
Measures
  • Team member survey.
  • Adhere to policies and procedures.
Learning and development: 
  • Create a learning environment to ensure your team members have the appropriate skills to deliver service excellence; 
  • assess and forward plan for training needs, getting appropriate support from the MSK Learning & Development function and ensure attendance on mandatory/planned courses.
Measure
  • Attendance at training
  • Continuous Medical Education (CMEs)
Personal development:  
  • Actively take responsibility for own development including ownership of own training and keeping skills and knowledge up to date, seeking support as required.  
Measure
  • Personal development plan.

Skills and Experience

Qualifications:
  • Bachelor Degree in Health or Business Administration (combination of related education and operational experience in a health care organization may be substituted for Bachelor Degree in Health or Business Administration
Experience:
  • (5)  years experience in healthcare field
  • Significant operational, hands on management including team management gained within a customer focused service industry
  • Healthcare management experience
Skills:
  • IT literacy: confident using MS Office
  • MS Word for reports
  • MS Excel
  • team leadership skills: effective delegation, supervision, coaching and motivation
  • communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
  • financial skills: understand and use financial information such as balance sheets and profit and loss accounts to inform business decision making
Attitude / Motivation:

Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Demonstrating diplomacy and maintaining confidentiality.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate.
  • Demonstrating integrity in all aspects of your work including financial integrity.
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential

Job Title: Outreach Team Nurse

Location: Muranga and Machakos

Reporting to: FPO Team Leader

Probationary Period: 3 months 

This post reports to the Outreach Team leader within the Programmes Operations Department.  

S/he is responsible in skilled service provision together with team leader.
 
Marie Stopes Outreach teams are a vital part of MSK’s work in Kenya. They enable us to reach communities that would otherwise be unserved by our services. 


These professionally competent and committed teams offer free, efficient and high quality sexual reproductive health counselling and related services that are inclusive of all needs. 

As required, they provide referral & linkage to other MSK services. Liaising closely with local stakeholder partners (governmental and non-governmental) the teams build capacity of MoH personnel and work to ensure sustainability beyond the period of their project funding. 
 
The strategic purpose of the Programme Operations Department is to ensure excellent delivery all MSKs programme activities and the development and funding of new work
 
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  

Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced
 
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
 
The post holder commits to and is held accountable to Marie Stopes International global core values:
mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities and KPIs
 
The Position has the following key responsibilities:
1.       The excellent planning and running of the Outreach Team services to agreed clinical quality standards, inclusive and responsive to difference on the basis of gender, age and people with disabilities
2.       The efficient delivery of services reaching under-served communities for high impact
3.       A continuous and well planned service where resources are managed prudently,  stocks are maintained at efficient levels  and onward growth is enabled
4.       Data collection that enables contract obligations to be met, improvements to be made and successes to be shared
5.       Defining and realizing opportunities for sustainability beyond the period of funded work
6.       The excellent management of the Outreach team to ensure that they perform at the top of their ability and are fully skilled for their tasks (whatever their role)
The excellent planning and running of the Outreach Team services to agreed clinical quality standards, inclusive and responsive to difference on the basis of gender, age and people with disabilities 
 
Activities include:
  • To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
  • To ensure that all clients are treated with sensitivity, respect, and consideration. 
  • To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
1.       All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
2.       Removal of implants and IUDs where required.
3.       Assistance with tubal ligation and vasectomy procedures.
4.       Cervical screening, STI screening and treatment and VCT.
  • To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
  • To maintain the highest possible standard of client care by providing quality care to all clients.
  • Close analysis of client users and actions taken to extend reach to under-served
  • Accurate and proper information is passed to clients
  • Participate in planned promotional activities including educational and awareness-raising events with clients, community members and other stakeholders
  • Assist in conducting client feedback    
Measures  
  • Annual activity plans reviewed
  • Service users analysis
  • QTA reports
The efficient delivery of services reaching under-served communities for high impact 
 
Activities include
  • Regular efficient and well received services to the target group
  • Integration and interface with other MSK channels for complementary delivery
  • Clear engagement of community leaders    
Measures   
  • CYPs/target
  • Referrals and Synergy
  • Complementary CHWs activities
A continuous and well planned service where resources are managed prudently,  stocks are maintained at efficient levels  and onward growth is enabled
 
Activities include
  • To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (ie expired stock) and stock outs are minimised.
  • To comply with all financial standing operating procedures including accurate and timely management of advances and surrenders required for outreach provision.
Measures  
  • Volume of advances un-cleared by 45days;
  • Stock take
Data collection that enables contract obligations to be met, improvements to be made and successes to be shared
 
Activities include
  • Data for donor reports collected routinely
  • Special stories prepared and shared for learning and publicity
  • Proper record keeping of clients data and consent forms
Measures  
  • Progress reports, commodity management report and success stories documented and shared.

Defining and realizing opportunities for sustainability beyond the period of funded work
 
Activities include
  • Close networking with a range of local stakeholders to embed good practice
  • Promotion of MSK centers, MDs and Social Franchise outlets for long term sustainability
  • Mentoring of MOH providers   
Measures
  • Agreed exit plan with targets (sustainability plan)
The excellent management of the Outreach team to ensure that they perform at the top of their ability and are fully skilled for their tasks (whatever their role)

Activities include
  • Using the team plans and team skills agree individual objectives and follow performance
  • Regular one-to-one and group meetings
  • Ensure good time keeping is maintained by the team members    
Measures
  • Staff performance plus
  • Team meeting reports
Knowledge, Skills and Attitudes

Qualifications:
  • Diploma in Clinical Medicine or Nursing
  • Kenya Registered Community Health Nurse (KRCHN)or Kenya Registered Clinical Officer
Skills / Experience:
  • Proven experience in healthcare field.
  • Demonstrated numeracy and basic accounting skills
  • Customer focussed service delivery skills
  • Family Planning counselling skills
  • IT literacy confident using MS Office
  • Excellent people skills and drive to succeed
Attitude / Motivation:
 
Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise. 
  • Demonstrating diplomacy and maintaining confidentiality.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate. 
  • Demonstrating integrity in all aspects of your work including financial integrity.
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other

Job Title: Senior Coordinator, Youth

Location: Nairobi   

Reporting to: Director of Programme Operations

Probationary Period: 3 months

Marie Stopes Kenya is implementing a major donor funded project to deliver access to Family Planning services (with a focus on long acting, reversible methods) to young women under the age of 19. 

This project is a high profile, global flagship program for Marie Stopes International and MSK is seeking an extremely dynamic, charismatic, passionate Senior Coordinator to take strategic leadership in this area of our work. 


They will operate at the strategic level, inputting into activity design, on the programmatic level with problem solving and at the strategic level by managing donor relationships and representing the initiative externally. 
      
 
Marie Stopes Kenya (MSK) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide family planning and reproductive healthcare. 

MSK is part of the global network that is Marie Stopes International (MSI).  

MSK subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance.
 
It is a role requirement that the job holder must fully comply with, promote and live MSI Core Values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities and Measures
 
1. Manage the Choice 4 Change Project
  • Lead MSK’s delivery of a major, multimillion GBP youth programme across all of its service channels
  • Provide key strategic leadership in the design of programme interventions and in the delivery of interventions as per the work-plan
  • Interface with consortium partners and advocate for MSK’s priorities
  • Work with Donor Compliance Advisor to produce high quality donor reports
  • Manage external consultants, design agencies and subcontractors as needed
  • Interface with donor as needed and prepare for donor visits
  • Participate in review of Budget Variance Reports and in financial forecasting exercises
  • Present regularly to the Country Management Team on progress against targets and activity plans
  • Regularly problem solve and re-strategize around issues arising
  • Represent the consortium and MSK externally, including in government meetings and internationally as required 
  • Supervise the project administrator 
Measures 
  • Project targets achieved
  • Workplan approved and delivered on time
  • 2016 budget fully spent
  • Positive donor feedback 
  • Donor reports submitted on time and of high quality
2. Integrate Innovative Youth Work across MSK
  • Maintain up to date knowledge about developments in the sector, especially pertaining to youth SRH
  • Work with channel leads to implement innovative initiatives to improve MSK’s service to young populations
  • Advocate for youth and adolescent SRH at external forums, nationally and internationally
  • Critically evaluate interventions for youth friendly-ness, utilising MSK’s internal data and external literature
  • Review study protocols, project documents and proposals to integrate the needs of youth
  • Participate in New Business Development to mobilize resources for youth focused initiatives 
Measures
  • MSK reaches its targets on High Impact CYPs and clients under age 19
  • MSK’s policy priorities advanced
  • Additional resources mobilized for Youth programming
Skills and Experience
 
Qualifications:
  • Bachelor’s Degree from a recognised institution.
  • Post Graduate degree in the relevant field will be an added advantage
Experience:
  • Experience in directly managing large donor grants or a multimillion dollar grant portfolio, as a Grant Manager or Compliance Manager
  • Experience in designing and implementing youth activities 
  • Experience in dynamic, fast paced problem solving and turning around struggling initiatives
  • Experience managing external contractors and consultants
  • Experience as an advocate on youth issues, either at a policy level or within an organization 
  • Experience as a line manager including performance management (desirable)
  • Experience in financial forecasting and management
  • Experience in writing donor reports for large grants, including narrative and results matrices
  • Experience in Marie Stopes Systems and processes (desirable)
  • Experience in reproductive health programming (desirable)
Skills:
  • Strong IT skills, including Microsoft Office package
  • Ability to design, implement and monitor effective project cycle management and monitoring and evaluation best practice
  • Experience in a leadership position
  • Forceful, resilient personality
  • Confident presenter to high level fora 
  • Analytical ability and a creative thinker
  • Understanding of, and ability to write and edit donor proposals and reports
  • Fluency in both written and spoken English, with exceptional writing and presentation skills
  • Ability to work well with others in a team environment
  • Ability to manage a very heavy and fluctuating workload 
Attitude / Motivation:
  • Demonstrates MSK team member behaviours.
  • Pro MSI philosophy of social enterprise and cost recovery
  • Prochoice
How to Apply 

Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to info@sheerlogic.co.ke  on or before 15th March 2016. 

Only shortlisted candidates will be contacted

NB: Please clearly indicate in the subject line the position you are applying for e.g “Senior Coordinator, Youth”