Job Title: Customer Service Officer -
Technical Products
Industry: Technical Services
Location: Nairobi
Report to: Sales Director
Salary: 30K – 40K
Our client
is a leading provider in Technical equipment utilized in various sectors including
material handling & lifting, construction, power generation, fire fighting
among others.
Role’s
Summary: The
position serves as the first point of contact with customers and provides assistance
to individuals by responding to routine questions; provision of general
information, answering the customer care phone lines and performing general
clerical duties.
Duties & Responsibilities
- Operates
and manages the customer care telephone lines and email address.
- Resolves
all customer queries within 24 hours.
- Records
queries/complaints and ensures that they are passed on to the person
concerned.
- Establishes
excellent relationships with the customers.
- Serves
customers by providing product and service information; resolving product
and service problems.
- Follows
up on service and gets customer feedback.
- Attracts
potential customers by answering product and service questions; suggesting
information about other products and services.
- Resolves
product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best
solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
- Performs
general data entry; Prepares product or service reports by collecting and
analyzing customer information.
- Provides
back-up support to other group members (Sales, Marketing) in the
performance of job duties as required.
- Keeps
and maintains a record of correspondence and phone calls.
- Performs
other related clerical duties as required or deemed necessary.
Skills & Qualifications
- Diploma
in Business Administration / Management / Customer Care / Office
Management. Degree is an added advantage
- Minimum
3 years’ relevant experience in a busy organization
- Administrative,
writing and reporting skills.
- Organization,
typing and telephone skills.
- Team
building, problem solving and public relation skills.
- Effective
written and verbal communication skills.
- Effective
listening skills.
- Stress
and time management skills.
- Ability
to operate standard office equipment.
- Knowledge
of the organization, work flow, staffing and procedures.
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (Customer Service Officer – Technical Products) to
vacancies@corporatestaffing.co.ke before 7th March 2016.
Kindly
indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted
