Co-operative Bank Jobs in Kenya

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? 

The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.


Acquiring Manager


We seek to recruit candidates with a proven track record of driving results, strong business and financial acumen and good understanding of Card business. 

If you possess excellent relationship management skills and a strong track record in managing complex, multi-national/key account portfolios in this space then this is an opportunity for you.

Reporting to the Head of Card Business, the Acquiring Manager seek profitable new merchant business, establish, manage and develop new acceptance opportunities that are long term and profitable while ensuring the provision of first class customer service.

The Role
 
Specifically, the successful jobholder will be required to:
  • Identify target customers, forge strategic partnerships that are profitable and spearhead acquiring projects.
  • Develop relationships with all staffing levels across all lines of business within each of the strategic key accounts to ensure that company's continues to be a key part of their business growth opportunities.
  • Sustain rapport with key accounts by making periodic visits; exploring specific needs and anticipating new opportunities.
  • Negotiate pricing and contracts with strategically important customers to assure revenue growth and maintain brand reputation.
  • Develop a deep understanding of the needs and requirements of customers’ businesses and make sound commercial judgments in order to retain and fully develop customer base.
  • Determine, develop and implement strategies and tactics to achieve/exceed sales targets, and combat competitive threats.
  • Help align Merchant strategic plans with Country plans.
  • Provide oversight and direction to the unit team in accordance with the bank’s policies and procedures.
  • Support staff in setting performance goals and evaluate staff performance as per set guidelines with a key focus of leading the team to meet the organization's expectations for productivity and quality.
  • Maintain and understand the business environment in which the customer operates and be fully updated on customer activities as reported in the media and via internal Group sources.
Desired Skills and Experience
  • A Bachelors’ degree in Business Related field from a recognized university.
  • 5 years minimum experience in merchant acquiring with 3 years as an Acquiring Manager with a proven track record of high performance in Merchant Sales
  • Excellent knowledge of the Card Acquiring industry with proven success rate in negotiations within a corporate environment
  • Excellent interpersonal skills with demonstrable experience in managing customer situations within complex decisions.
  • Demonstrable ability to effectively manage a team and excel in a culture of high achievement
How to apply:
 
​If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number AM/CB/2016 by 7th March, 2016.

Head Customer Relationship Management
 
As the Head of CRM, you will be responsible for collecting and creating smart and compelling content/user requirements that support both strategic and tactical marketing/sales initiatives. 

Also, you will work closely with the development teams, product teams and users to generate solutions and tools that drive the highest possible impact and results. 

You are a champion for our adopted platforms and processes and you will be required to develop best practices and training with our Relationship managers, bankers and Sales Teams to ensure 100% adoption.

The Role
 
Specifically, the successful jobholder will be required to:
  • Drive the bank’s cross selling strategy by evaluating data and identifying the next best product for existing customers.
  • Drive development of key matrices that will be used in the identification of the products and services best fit for our customers.
  • Work with the customer (business teams) to identify their business needs and to gather requirements, define business processes, then relay this information to the technical team who will in turn translate them and generate test scripts
  • Plan, develop, implement, and support new or existing CRM functions, tools or practices.
  • Evaluate core CRM processes and develops key initiatives for process improvements and efficiencies while driving consistency and best practices in CRM usage
  • Work with the internal training organization to ensure that new functionalities are clearly documented and reflected accurately in training materials
  • Research potential business requirement solutions using various resources and then review the developed solution and assist in user acceptance testing (UAT) process and deployment
  • Develop initiatives to help improve and drive branch or alternative channel data capture.
  • Continually test and refine the end to end customer contact strategy across all relevant channels.
  • Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and other joint projects.
  • Undertake tasks in support of the daily running of the CRM business tools
Desired Skills and Experience
  • A Business related Bachelor’s degree.
  • 5+ years’ experience in Customer Relationship Management within the Banking Industry as well as a wealth of experience in customer-facing work with proven ability to deliver results.
  • Has good understanding of both CRM processes and the use of analytics to measure and optimize performance and understands the Banking processes, procedures and controls.
  • The position also requires a strong knowledge of budgeting and forecasting.
  • Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.
  • Articulate, with strong interpersonal skills, analytical and professional with an enthusiastic attitude and focus on results.
  • A high aptitude and comfort level with technical environments.
  • Ability to work in a highly demanding environment and able to meet aggressive deadlines.
  • Strong communication skills both in person and in writing with excellent presentation skills.
  • Strong organizational skills with an ability to manage competing client demands.
How to apply:
 
​If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCRM/RBB/2016 by 7th March, 2016. 

We are an equal opportunity employer.