Job Title: Office
Administrator
SBU: Kisima
Real Estate
Reports To: Commercial
Manager – Kisima Real Estate
Location / Branch: Galana
Plaza Nairobi
The job holder is also the custodian of all
contracts and client documents of title at SBU level and is the first line of
reference for all FAQ’s.
Main Responsibilities
- Coordinates all SBU communications
- Deals with incoming customer enquiries and directs them to relevant
staff for assistance
- Custodian of all SBU records such as client agreements and property
titles
- Coordinates staff travel and SBU logistics
- Custodians of SBU stationery and manages inventory
- Ensures safe custody and maintenance of SBU Fixed assets in liaison
with Group Admin office
- Coordinates meetings and ensures meetings are well served with
necessary meetings requirements
- Assists clients to fill required office documents like booking
forms, agreements and transfer documents
- Update Kisima Portal daily according to the products on offer
- Maintains a daily log of SBU enquiries and client traffic
Key Deliverables of this position
- Safe custody of records and documents
- Daily logs
- Safe custody of Fixed assets
- Smooth office administration activities
Critical Success Factors for the Job
- Interact with other customer service officers and internal
personnel on a daily basis to promote team building
- Have experience in Customer services or marketing in Real Estate
practice
Academic Qualifications
- Diploma in Management or related field
Professional Skills
- Telephone handling skills
- Computer skills
- Website management skills
Job / Functional Skills
- Interpersonal skills
- Active listening skills
- Customer rapport Problem solving skills
- Taking messages skills
Competencies (Behaviours)
- Listening skills
- Punctuality in the office
- Integrity
- Teamwork
- Operational excellence & Cost consciousness
- Neatness and smartness
All interested and qualified candidates are asked
to send their applications to recruitment@fep-group.com on or before Friday
18th September, 2015
