Call Center
Supervisor (Sup caller) - Kenya
Location: Nairobi
Industry: Health
Our client
is a fast-growing International Pharmaceutical Company with a proven track
record of developing, manufacturing and marketing high quality pharmaceutical
formulations at affordable prices for the global market.
Someone
from Healthcare, Insurance, Pharmaceuticals or other Service Industry is more
eligible for this position.
Key Tasks and Responsibilities
·
The incumbent would be responsible to handle call-closings,
Business wrap up and handle key business calls.
·
Manage the entire show and stand responsible for the
effectiveness and the Call economy.
·
Maintain standard AHT (average Handling Time).
·
Do Call Barging; take Mock calls, Quality Reporting.
·
Call statistics and manage Caller efficiency by giving Training,
Tailor make scripts as and when required for the Campaigns.
Qualification and Experience
·
Should be a Graduate with good knowledge of IT systems ( Like
server, Soft / hard Dialer and Telephonic gazettes)
·
Excellent Communication skills in English.
·
Local language is an absolute preference.
·
Outstanding organization and planning skills.
·
Self driven with high level of integrity and professionalism.
Call Centre
Manager
Location: Nairobi
Industry: Health
Our client
is a fast-growing International Pharmaceutical Company with a proven track
record of developing, manufacturing and marketing high quality pharmaceutical
formulations at affordable prices for the global market.
They are
seeking to recruit a Call Centre Manager.
The Ideal
candidate MUST have at least 4 years experience with excellent skills in Talent
acquisition.
Key Tasks
and Responsibilities
·
Recruitment for his/her executives/ team members
·
Design and suggest the training plan
·
Define the marketing model/architecture
·
Prepares call center performance reports by collecting,
analyzing, and summarizing data and trends.
·
Determines call center operational strategies by conducting
needs assessments, performance reviews, capacity planning, and cost/benefit
analyses; identifying and evaluating state-of-the-art technologies; defining
user requirements; establishing technical specifications, and production,
productivity, quality, and customer-service standards; contributing information
and analysis to organizational strategic plans and reviews.
·
Accomplishes organization goals by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value
to job accomplishments.
·
Develops call center systems by developing customer interaction
and voice response systems, and voice networks; designing user interfaces;
developing and executing user acceptance test plans; planning and controlling
implementations.
Qualification and Experience
·
Minimum 4 years experience in similar role
·
Excellent communication skills
·
Minimum of Degree in HR, Communication, Public Relations
or Marketing
·
Should be between 24-28 years
·
Outstanding organization and planning skills.
·
Self driven with high level of integrity and professionalism.
·
Good Interpersonal skills and an eye for smart observation.
To apply, send your CV and cover letter to
recruit@flexi-personnel.com before noon 18th April, 2015.
Clearly
indicate the position applied for and the minimum salary expectation on the
subject line.
