Job
Title: Customer Service Agent
Industry: Security
Location: Nairobi
Salary: 40k
- 60k
Our client
is one of the leading and most respected Security Solutions providers for a
wide host of clients in the diverse industries in Kenya, Uganda and
Rwanda.
They seek
to hire dynamic and result driven individuals to fill the position of Customer
Service agents.
Duties
& Responsibilities
·
Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
·
Opens customer accounts by recording account information.
·
Maintains customer records by updating account information.
·
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
·
Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
·
Prepares product or service reports by collecting and analyzing
customer information.
·
Contributes to team effort by accomplishing related results as
needed.
Qualification & Skills
·
A university degree in marketing or any related field
·
More than one year of Customer Service Experience.
·
Presentable & Should be a fast thinker
·
Quality Focus.
·
Problem Solving.
·
Market Knowledge.
·
Documentation Skills.
·
Listening skills.
·
Telephone Skills.
·
Resolving Conflict.
·
Analyzing Information.
·
Multi-tasking
If you are up to the challenge, posses the necessary
qualification and experience, please send your CV with a passport photograph
only quoting the job title on the email subject (Customer Service 40k – 60k) to
vacancies@corporatestaffing.co.ke before 24th April, 2015
Kindly indicate current/last salary on your CV
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next to
Unga House)
