Vacancy: Customer Service Agents
Jumia is the #1 leader of
E-commerce in Africa. Our company is part of Rocket Internet, a global and
leading incubator of startups specialized in e-commerce.
In Africa, Rocket Internet
created via the Africa Internet Holding (AIH) several successful ventures
(Hellofood, Kaymu, Lamudi, Jovago, Easy Taxi) including Jumia.
Jumia settled down in Kenya
one year ago and has been experiencing a rapid growth since then.
To support our development
we are currently looking for outstanding candidates interested in
entrepreneurship and e-commerce to join us.
This is a perfect
opportunity to participate to an entrepreneurial adventure that will lead to
the future stars of the web universe.
Job Description
- Assist
Selling processes for our customers and generate additional Sales
- Coordinate
information to customers browsing our websites during store discovery,
order and checkout. Including after sales support.
- Perform
phone conversation with customers to answer their questions, provide
information and advise them.
- Handle
special requests and complaints of customers
- Collect and
store useful data within our backend system
- Ensure
follow up through emails, phone or any required means.
Qualifications and
experience
- A basic
degree.
- Excellent
communication skills
- Good
computer and keyboard skills
- Some
experience in customer service an added advantage
Our offer
- A unique
education in launching and scaling new internet concepts
- Become part
of a highly professional and dynamic team working around the world
- An
attractive salary package
- An
unparalleled personal and professional growth as our longer-term objective
is to train the next generation of leaders for our future internet
ventures
Please apply using this
link:https://www.smartrecruiters.com/jumiakenya
