Our client currently
requires Help Desk Engineers to work in resolving customers computer and internet
related problems via telephone, email and chat.
Job Requirements:
- Must have
excellent Telephone skills
- Must have
excellent written communication skills and a high level of comprehension.
- Must have
understanding of POP3/SMTP/FTP/HTTP protocols.
- Must have
understanding of DNS and domain name registration.
- Must have
understanding of the Internet and how it functions.
- Must have
understanding of WiFi and connectivity with phones, tablets, PCs, MACs and
other devices.
- Must have
knowledge of Windows and applications commonly used on home computers.
- Must have
knowledge of Apple MAC computers and applications.
- Must have
knowledge of mobile devices (phones and tablets) email and wifi setup.
- Must have
knowledge of VoIP and how it functions.
- Must have
the ability to learn about new communication technologies as required.
- Must have
up-to-date technical knowledge.
- Must have
good analytical and problem solving skills.
- Must keep
good accurate records and have excellent time keeping management.
- Degree in
related technical field.
If you feel you fit the
above role ,please send your CV only quoting the job title on the email subject
to jobs@alternatedoors.co.ke
N.B: We do not charge any
fee for receiving your CV in our database nor for interviewing.
Only candidates
short-listed for interview will be contacted.
For unsolicited applications,
please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.
