French Speaking ICT Helpdesk
Agent
Qualification:
- Diploma /
Graduate / Under-Graduate with the following skills:
- ICT related
course in Hardware, Networking, System Administration
- Fluent in
French (preference to those with native language as French)
- Prior
experience will be an added advantage
- Understanding
of a 24*7 support center
Role: Acts as an interface between francophone
employees / customers and internal support teams
Responsibilities:
- Handling
calls and mails from Internal Employees
- Must be well
versed using a PC and MsOffice
- Understand
the customer requirements and provide appropriate solutions
- Help resolve
issues at the first level within the scope of training provided
- Work with
the other team members amicably and resolve queries / requests within the
given SLAs
- Understand
the customer requirements and resolve to the best of ability
- Submit adhoc
& periodic reports
- Follow up
with product vendors for issues and bug resolution
- Follow the
shift timings and abide by the same
- Open to work
in 24*7 environment working in different shifts
Training:
Shortlisted professionals
will be provided training on internal systems, SLAs, service delivery
standards, etc.
Interested professionals
are requested to send their updated CV to africajobs@dhanushinfotech.com with the
subject as “French speaking ICT Helpdesk Agent”
