Overview: afb (African Finance Business) is a consumer finance providing
ethical credit services to those who require it most. We provide rapidly
accessible and affordable unsecured loans with strict affordability criteria to
prevent unmanageable debt.
Our customers are our
partners.
We operate in their markets
through 6-man micro branches to provide tailored relationship-based services.
Our vision is to become the
number one retail finance firm in Africa by offering the best services in terms
of accessibility, affordability, value and customer experience.
afb seeks to recruit
for Commissions
Based Collection Agents
Responsibilities and
Requirements
Responsibilities
- To recover
the maximum amount of outstanding debt from defaulting customers with the
objective of recovering the full due amount
- Make contact
with defaulting customers either by calling or visiting them with an aim
of negotiating a settlement of the arrears
- Monitoring
collection accounts allocated on a daily basis and take appropriate
actions to ensure that the collection portfolio remains within accepted
limits through the application of sound credit judgment within policy
guidelines.
- To
investigate and resolve any customer queries and complaints through verbal
or written correspondence in line with afb policies.
- To achieve
the monthly collection targets.
- Research,
verify and review customer location information and make recommendations
concerning whereabouts of these customers.
- Communication
whether written or oral to be in line with the afb quality standards.
- To be at
work on time and send required reports
- Other ad hoc
tasks as defined by the Collections Manager/field CL
- Identify and
escalate deceased or disabled customers to collections management for
review or collection termination.
- Perform
field visits and submit reports/action plans to recover debt.
- Work closely
with the branches on their bad debt portfolio
- Utilize
various skip tracing techniques and collection strategies (often designed
by employee) to locate right parties in order to negotiate payment
arrangements on high collectability or value accounts.
- Overcome
stalls and objections & suggest money sources for debt payment.
- Negotiate
settlements within normal guidelines stipulated in the policy.
Requirements
- Collections
experience
- Experience
in a microfinance, bank or any other financial institution
- A good level
of general education- Diploma or degree
- Computer
literacy
- Fluent in
English (written and verbal) and Swahili
Key Competencies
Customer Handling
- Sales and
Business Development
- Enforcement
of contract and repayment obligations
Administrative Support
- General
support to all tasks
- Communications
- Branch
Operations
- Information
Collection
Personal Attributes
- Integrity
and ability to work in consumer finance
- High
Motivation
- Self-starter-functional
problem solver
- Process
discipline- Ability to follow SOPs
If you are interested and
meet the above requirements and competencies, kindly send your cv and cover
letter detailing your suitability for the position applied for to
smartcashcareers@afb.co.ke.
Remember to indicate
commissions-based Collector in the subject header.
This position is
commissions-based and individuals will be hired on a contractual basis
