Who are we? Cellulant*
is a mobile commerce company.
We operate Africa’s number one mobile commerce
network and aim to connect 100 million customers to our mobile commerce
ecosystem.
We do that by providing services like mobile
banking, mobile payments, music, information services and other mobile related
services.
Cellulant* was founded in 2003 and has currently
operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe,
Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
To be able to meet these aggressive growth
expectations we need to grow our dynamic team.
We invite you to be part of that growth by
submitting your application to the following roles.
Vacancy: Implementation
Engineer
Department: Digital
Banking
Location: Nairobi,
Kenya
Job posting: 01-08-2014
until 15 -08-2014.
Starting date:Immediate.
Implementation Engineer
The Implementation Engineer is an engineer working
in the Digital Banking Team who is responsible for supporting the team in as
far as the technical aspects of the relationship with the customer are
involved.
Responsibilities:
Service Management
- Ensure that all services are implemented and that they operate
correctly.
- Ensure that all the relevant monitoring tools are deployed at the
customer’s premises.
- Prepare Service Reports for the service management meetings.
- Responsible for service improvement deliverables as far as the
customer is involved.
- Respond to escalation from the customer and/or support
Project Design and analysis
- Requirements gathering.
- Translating requirements into technical design – with
documentation.
- Co-ordination of development effort – if needed – from Product
Development.
- Effort estimation.
- Prerequisite analysis.
Project Implementation and
Integration
- Planning of the implementation of projects.
- Implementing of projects at the customer site (if the
implementation is on hub, co-ordinate with Hub implementation team to
ensure the same is implemented).
- Co-ordination with technical resources at the customer site to be
able to deliver the solution.
Closing the sale
- Prepare technical proposal documentation for projects.
- Assist in sales calls where there is a technical aspect of the
project that needs to be explained to the customers.
- Deliver the various Technical aspects of the Cellulant Delivery
Model.
Technical Relationship
- Build technical relationships with the Engineers and the
Engineering management teams at the customers.
- Develop a positive view of Cellulant among the IT staff at the
customer’s premises
- Assist in reporting requirements when they arise with the customer.
Who are you?
Required skills:
- Preferred: BSc. Computer Science/Software Engineering/IT;
- Extensive experience with Java/PHP programming language;
- Extensive experience with databases – data structures, relational
data models, Stored Procedures, PL/SQL;
- Extensive experience of web technologies - XML, JavaScript;
- Experience with application security technologies (e.g. SSL) to
ensure secure applications;
- Experience in software life-cycle development (SDLC);
- Preferred experience with Apache Tomcat application server and SOA;
- Preferred experience with Linux , Solaris or UNIX OS’s;
- Candidate should have at least 4-5 years of experience in
application development.
- Candidate should excellent interpersonal and communication skills
- Candidate should have experience in high pressure
environments/projects
- Candidate should have good presentation skills
- Candidate should have excellent report writing skills
- Candidate should be a an excellent team player
Vacancy: Support
Engineer
Department: CTG
Location: Nairobi, Kenya
Job posting: 01-08-2014 until 15 -08-2014.
Starting date:Immediate.
Support Engineer
She/he will implement the incident management process; contribute to reporting and knowledge base efforts.
Responsibilities:
- Issue detection: Proactive Monitoring of all services using
provided interfaces all any other channel and Ensuring all detected issues
are logged and tracked as per the incident management process. Monitoring
Gap identification and feedback
- Communication: Ensuring frequent and proactive communication that
is relevant, clear, accurate and timely as per the incident management
process.
- Ticket recording and tracking: Ensuring all tickets are logged
accurately with all details as per the incident management process
- Issue Diagnosis: Perform initial troubleshooting of tickets and
Ensure that accurate troubleshooting is done for all tickets handled.
Ensure that troubleshooting steps are recorded.
- Issue resolution: Ensure that all issues handled are resolved with
SLA
- Escalation: Ensure that issues are escalated as per the incident
management process, using provided tools and escalation matrices. Ensure
follow-up is done for all escalated issues.
- Reports: Timely completion of reports as per the set guidelines by
the Service analyst
- Knowledge Base: Contribute to the knowledge management efforts as
shall be required by the knowledge manager and any other responsibility as
shall be required by the supervisor.
Who are you?
Required skills:
- A first degree in an IT related field is desirable
- A formal training in Customer service
- A minimum of one years’ experience in the IT industry
- Firm grasp of how the web works, networking, and software products
- Problem analytical and troubleshooting skills
- Good verbal and written communication skills
- Linux OS skills
- Relational databases skill e.g. MySQL
Vacancy: Account Manager
Department: Digital Banking.
Location: Nairobi,
Kenya
Job posting: 01-08-2014
until 15 -08-2014.
Starting date:Immediate.
Account Manager
She/he is responsible for increasing customer
adoption of Cellulant’s mobile commerce Products & Services and drive
transactional revenue for the Banks.
She/he is charged with the role of managing the
relationship between Cellulant and its customers from an account perspective
and to ensure that the clients are engaged at all times.
In addition the Senior Account manager is required
to look at other influencing factors within the company and externally that can
help drive growth in the relationship Cellulant has with its customers.
Responsibilities:
Managing portfolio of clients
- The role will involve being responsible for managing a portfolio of
clients.
- Building and developing a good working relationship
- Being responsible for the overall delivery of products and services
to the clients
- Building a strategy with the clients to deliver products and
services
- Being responsible for the overall delivery of projects on spec, on
budget and on time for customers.
- Being responsible for meeting the Financial and Non-Financial KPI’s
that are set for each client
- Business development with new and existing clients
Service Delivery
- Ensure that customers receive the expected level of service from
Cellulant and that SLA’s are maintained.
- Ensure the service management framework is adhered to with every
client.
- Ensure rapid response to customer queries/complaints.
- Provide critical internal feedback to the necessary stakeholders on
internal processes and other areas where improvements can be made to
ensure better service delivery
Client Consultation
- Provide advisory role to customers by providing consultation on
digital channels fundamentals; including but not limited to – increasing
registrations on digital channels, driving usage and retention, value
adding services.
- Identify client requirements and develop digital strategy road map
that aligns the clients and Cellulant’s strategic vision.
- Provide insights to clients on the direction of mCommerce and the
direction of digital channels to further influence the client’s digital
strategy.
Client Awareness
- Be responsible for understanding the clients’ organization and
structure, their digital strategy and related budget & KPI’s
- Provide internal feedback to the business as to the state of the
relationship with our clients. Be responsible for driving improvement of
distressed relationships and strengthening of good relationships.
Project Management
- Be the main point of contact with the client during all phases of
deployment of products and services.
- Keep the client regularly updated on project status
- Identify, highlight and mitigate against any potential project risk
areas and liaise with the client on the same.
- Assist in prioritizing projects in line with the size of the
opportunity and the availability of resources.
Additional responsibilities:
- Provide support and leadership during companywide initiatives where
commercial input is required. This involves volunteering for additional
responsibilities and deliverables from time to time.
- Represent commercial teams during internal meetings and
discussions. Dissemination information to commercial teams and collecting
feedback to be shared during these meetings.
Who are you?
Required skills:
- Have a degree in business related field preferably Business
Administration is desirable.
- Have at least four years’ experience in marketing a product.
- Have at least two years’ experience leading a team
- Have strong people skills as well as management skills
- Be fluent in both English and Kiswahili.
- Have the ability to multitask and work under pressure.
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- A skilled team player.
- Interested candidates are requested to submit their CVs and a
convincing
What do we offer you?
When working at Cellulant*, you can expect to work
on a diverse range of problems, with inspiring and creative colleagues.
You will have ample opportunities for growth and
career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now!
Are you interested in this position and do you meet
the minimum requirements?
Apply by sending an e-mail with your CV and a
convincing cover letter to Jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is August 15, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy?
Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or telephone: jobs@cellulant.com or 0202606696.
