Vacancy: Account
Manager – Information Services & Bulk SMS
Department: Digital
Content.
Location: Nairobi,
Kenya
Starting date:Immediate.
We are the mobile commerce partner of choice and
our goal is to connect all of our corporate customers, including top Pan
African banks, various merchants, to the richest mobile commerce ecosystem in
Africa, helping them provide better communication, more services, and more
value to their end consumers.
We do that by providing services like mobile
banking, mobile payments, music, information services and other mobile related
services.
Cellulant* was founded in 2003 and has currently
operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe,
Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.
To be able to meet these aggressive growth
expectations we need to grow our dynamic team. We invite you to be part of that
growth by submitting your application to the following role.
Account Manager –
Information Services & Bulk SMS
The manager is responsible for managing the P&L
of the information services and bulk messaging services, ensuring that the
revenue lines are profitable and that the products and roadmaps are well
envisioned.
He/She are charged with the role of maintaining the
existing partners and growing the partners and ensuring that at no time are the
Bulk SMS clients run out of SMS credits.
To ensure that our information service partners
send alerts as per the plan and SMS partners consume SMS and that the account
has Credits
Responsibilities:
Acquisition:
- Acquisition of New info customers/ subscribers
- Increase the number of Bulk Client on our platform
- Increase the number of services e.g. info services
- Increase the consumption of Bulk sms & Info subscriptions
Revenue Growth:
- Increase revenue lines by innovation and improving on products
& Services
Client Relationship & Management:
- Building trust, confidence and goodwill with customers
- Understand the needs of the customers to ensure customer
satisfaction and client retention
- Building a rapport with customers and propose different products
and services based on their account history
- In addition, the role of the relationship manager involved
monitoring progress against a set of benchmarks and metrics
- Ensure good & healthy relationships with the Partners
Market Deployment & Innovation
- Recommend strategies & communicate the desires of clients to
other members of the team to ensure understanding of the clients'
challenges & goals
- Synchronizing Cellulant strategy with that of the customer to
ensure that both parties benefit
- Analyze work flow, evaluate systems and formulate plans that will
work for both parties
- Identify channels to ensure Cellulant services reach the consumers
through direct, digital marketing including SMS broadcast, USSD broadcast,
advertising through social media etc.
Reporting & Coordination:
- Maintain schedule for alerts being sent out –Internally &
externally
- Provide full report on daily, weekly & Monthly basis on the
info & Bulk sms performance (Penetration, usage/uptake, churn etc)
- Keep track & records of competitors by carrying out regular
competitors analysis, market share, behavior & activities etc
- Maintain Rota for juniors for field work on acquisition of New
clients
- Track record of the OBDs carried out on a daily basis
Who are you?
Required Skills:
- Have a degree in business related field preferably marketing is
desirable.
- Have at least four years’ experience in marketing a product.
- Have at least two years’ experience leading a team
- Have strong people skills as well as management skills
- Be fluent in both English and Kiswahili.
- Have the ability to multitask and work under pressure.
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and prioritization skills.
- Able to take a creative approach to situations and problem solving.
- A skilled team player.
What do we offer you? When
working at Cellulant*, you can expect to work on a diverse range of problems,
with inspiring and creative colleagues. You will have ample opportunities for
growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now! Are you interested in this position and do you meet the minimum requirements?
Apply by sending an e-mail with your CV and a
convincing cover letter to jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is July 31, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy? Visit our website at www.cellulant.com
Please do not hesitate to contact us by e-mail or
telephone: jobs@cellulant.com or 0202606696.
