Customer Care Executive
(Exports) - Mombasa
Our client in
the FMCG industry is urgently recruiting for the position of an exports sales
team leader. The Customer service Executive shall ensure that the needs of
customers are being satisfied.
The ideal
candidate shall be tasked with the responsibility of supervising all customer
care executives and all declaration clerks.
He/ She will be
reporting to the Senior Manager Exports and will be working closely with the
production departments, supply chain, and the accounts department.
Key Responsibilities
Customer care:
S/he must address all customer complaints expeditiously. This should be
followed up with communication to the customer in writing and verbally.
Documentation
& KRA Compliance: S/he should ensure that the declaration clerk has lodged
E101 & E112 on time. S/he should
follow up for Outstanding Export Entries & Certificate of Exports.
Account
receivable management: S/he should follow up for outstanding payments &
send debtors report as required.
Sales volume:
S/he should ensure that the CSEs call our primary and secondary customers
everyday then circulate the call reports as required. S/he should attend the
daily planning meetings to ensure quick order conversion. S/he has to provide
the monthly forecast for non-standard products to the production team. During
the last week of the month, s/he should send the forecast daily.
Co-ordination of
sea & road exports: The individual should have at least 5 years working
experience in the export field at an entry management level. S/he should be an
expert in the export process and documentation required. S/he should possess
the East African Customs Freight Forwarding Practising Certificate from KRA.
S/he should be able to study L/Cs and process all the export documents required
by the L/C.
Key Result Areas:
- Zero Incidence arising from Export Documentation
- Reduced Costs in management of Export Goods Transportation
- Zero Penalties arising from non compliance in Various Countries compliance to their Revenue Authority rules
Minimum Specifications:
- Must be at least 30 years and above
- Should possess a degree in a Social Science and a Diploma in Clearing and Forwarding would be an added advantage
- Must have appropriate experience in Inter country trading, Documentation, Trading terms etc .
- Should have a sound firm background in importing and Exporting goods and services.
- Must demonstrate experience in managing a large team with a multiple activities and many large countries in east and central Africa.
- Must have good communication skills- Both Written and Verbal and preferably Bi Lingual.
- Must possess Good Business Acumen
Qualified
candidates to send in their CVs to frankmconsult@yahoo.com or info@frankmcomnsult.com
