Nation Media Group Senior Service Desk Analyst Job in Kenya

Senior Service Desk Analyst

Job Ref: HR-SSDA-03-2014

Nation Media Group is the largest independent media house in East and Central Africa with operations in print, broadcast and digital media. It attracts and serves unparalleled audiences in Kenya, Uganda, Tanzania and Rwanda.

We are seeking to recruit a suitably qualified candidate for the position of Senior Service Desk Analyst for our IT Department. We invite candidates who are innovative, performance driven and possess excellent transferable skills with good track record of achievement in past roles.

The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers and will report to the IT Service Desk Supervisor.

Key Responsibilities
  • Provide first and second level technical incident and problem management support services to end users in local and regional offices.
  • Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows 2012/2008/2003 Servers, SharePoint, SQL etc.)
  • Participate in IT related projects as assigned by management.
  • Meet or exceed the set Service Level Agreements (SLAs).
  • Install, configure, maintain and support Software, Computers, Mobile devices etc.
  • Escalate problems as appropriate to our external service support providers in order to ensure consistent and timely resolution.
  • To enforce, maintain, support and administer the existing IT security systems, services and policies.

Knowledge, Skills and Attributes
  • Degree in Information Technology or equivalent
  • 3 - 4 years prior technical end user/back office support experience
  • ICDL or MOUS and A+ or N+ certification or equivalent
  • MCSE or MCITP Certified.
  • ITIL v3 Certified
  • Strong interpersonal customer service skills
  • Excellent communication skills both written and oral
  • Ability to meet deadlines
  • Ability to work under minimum supervision
  • Ability to work during odd hours

The position offers an excellent career growth opportunity and a competitive remuneration package.

If you meet the above criteria, apply online at http://careers.nationmedia.com on or before 27th March, 2014.


N/B: Only shortlisted applicants shall be contacted.