Safaricom Limited
is the leading mobile telecommunications company in Kenya.
We are at the
forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Senior Manager -
Indirect Channel
Ref: EBU-SMIC-NOV
-2013
We are pleased to
announce the following vacancy in the SME Department within the Enterprise
Business Unit Division. In keeping with our current business needs, we are
looking for a person who meets the criteria indicated below:
Reporting to the
HOD SME, the position holder will drive achievement of billed revenue targets
through execution of the go to market strategy via third party (Partner)
channel; Allocate resources to ensure execution of partners and channels road
map; Align the sales team on the go to market plan and channel development and
management plans.; to manage, develop, motivate and coach the team to ensure
high productivity.
The job holder’s
key responsibilities will be to:
·
Formulate the go to market and acquisition plans through the
dealers, partners & agencies ;
·
Execute the SME 3rd party Partner model ;
·
Manage the selection, growth, development, performance,
motivation and recommend the reward of the team and support staff;
·
Manage the selection, growth, development, performance,
motivation and recommend the reward of staff in the section ;
·
Review performance of the channels on a daily, weekly, and
monthly basis and ensure adherence to the use of agreed tools, processes and
standards;
·
Manage alignment of all territory sales team to the partners and
channels approved road map;
·
Manage execution of DOSA and ensure retention of high performing
dealers and partners and termination of non-performers ;
·
Preparation of Dealer Management Sales budget;
·
Formulate and manage the implementation of effective plans for
the section;
·
Effectively manage the dealer network;
·
Develop and implement an effective management system for a
growing dealer network;
·
Conduct regular business reviews and progress evaluation with
dealers;
·
Proactively attend to all channel/SME customers related issues,
ensure consistent quality of service provided, and get an excellent customer
rating;
·
Reports that facilitate accurate business decision making
process and planning;
·
Living and exhibiting the Safaricom way of Speed, Simplicity and
Trust.
The ideal
candidate should possess the following skills & competencies:
·
Bcom degree or equivalent from recognized university;
·
5 years’ experience in sales management managing either indirect
channels or a mix of direct and indirect, 3 of which must be in a management
position with people management roles;
·
Experience in managing indirect channels in a telecoms
environment is an added advantage;
·
Strong thinker with a strong business and commercial sense;
·
Team player with pleasant outgoing personality & resilience
;
·
Good communication and interpersonal skills ;
·
Proactive, confident, energetic & with ability to work under
pressure;
·
Problem solving and decision making skills;
·
Excellent communication skills and Business acumen;
·
Self-driven and Good interpersonal skills.
Senior Manager –
Direct Channels
Ref:
EBU_SMDC__NOV _2013
We are pleased to
announce the following vacancy in the SME Department within the Enterprise
Business Unit Division.
In keeping
with our current business needs, we are looking for a person who meets the
criteria indicated below:
Reporting to the
HOD, SME, the position holder will drive Revenue generation through direct
recruitment and management of accounts in line with SME Strategy; Deliver on
ARPA growth on existing SME accounts and ensure Safaricom business presence and
rollout of SME products across the market, and through direct sales team.
The job holder’s
key responsibilities will be to:
·
Ensure achievement of set
revenue targets i.e. Monthly, quarterly, and annual revenue targets;
·
Formulate and manage the implementation of marketing plans for
SME/SoHO ;
·
Support the respective Regional & territory Managers to
acquire customers;
·
Support the enterprise product development team in developing
relevant solutions for the SME product to capture the market;
·
Grow ARPA on existing SMEs ;
·
Effectively manage the new/existing SME accounts through
improved customer experience by managing end to end process and ensure
compliance to service agreement requirements;
·
Manage the selection, growth, development, performance,
motivation and recommend the reward of the team and support staff;
·
Manage the selection, growth, development, performance,
motivation and recommend the reward of staff in the section;
·
Preparation, submission and management of section’s budget;
·
Proactively attend to SME customer related issues, ensure
consistent quality of service provided, and get an excellent customer rating;
·
Reports that facilitate accurate business decision;
·
Living and exhibiting the Safaricom way of Speed, Simplicity and
Trust.
The ideal
candidate should possess the following skills & competencies:
·
B.Com degree or equivalent Business degree;
·
5 years’ experience in sales management in a service industry of
which 3 years should be in management position with people management role;
·
Problem solving/Designing solutions to sales related issues
within the assigned Enterprise segment
·
Experience in appraising, evaluating performance and developing
Corporate sector Managers, BSM, CAMs and CSMs;
·
Reviewing/Evaluating Sales initiatives/plans within the
corporate sales to ensure efficiency & effectiveness;
·
Ability to Influencing/Advising customers on Safaricom products
and services and policies;
·
Experience in planning Sales activities within the corporate
sales channel;
·
Analyzing/Diagnosing issues arising within the channel &
looking for best solutions
·
Ability Discipline and handle all disputes involving staff
managed
·
Ability to decide on all operational sales issues within the
corporate sales while making recommendations to the HOD on critical issues:
·
Experience in assessing/evaluating sales & competitor
activity within the channel.
Trade Marketing &
Activation Manager
Ref:
EBU_TMAM__NOV _2013
We are pleased to
announce the following vacancy in the SME Department within the Enterprise
Business Unit Division.
In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below:
Reporting to the
HOD, SME, and the position holder will support Direct & Indirect Sales
Channels in trade marketing, promotions, brand management and consistent
merchandising standards; develop, manage and implement sales projects that
drive acquisitions of SME Customers, Branding & POS communication across
all channels.
The job holder’s
key responsibilities will be to:
·
Support achievement of set sales targets i.e. monthly,
quarterly, annually through
development, effective participation and coordination of selling support
strategy & activities within the SME market;
·
Develop, Supervise, coordinate and participate in sales and
promotion programs aimed at market penetration and acquisition growth;
·
Managing the briefing process, day to day evaluation,
co-ordination and control of support agencies in delivering campaigns;
·
Managing marketing support and sales promotional materials;
·
Communication and coordination of Sales Support activities with
Region Manager/Territory Sales Manager & Indirect Sales Manager;
·
Effective monitor and control sales programs & projects
assigned i.e. Zidisha Club & SME loyalty program etc. ;
·
Execute projects aimed at quality acquisition, growth and
retention of SME Accounts;
·
Formulation of demand plan for sales marketing programs and
projects. Development of branding communication specific for channels;
·
Effective monitoring and control the budget of approved
departmental budget.
·
Drive customer satisfaction to achieve the set NPS;
·
Live the Safaricom way values ;
The ideal
candidate should possess the following skills & competencies:
·
Degree in a Business related field;
·
Over 3 years hands on experience in a Sales Distribution/channel
execution and administration;
·
Experience in sales promotions and activations is an added
advantage;
·
Experience in Developing/Implementing/Coordinating Trade
development activities;
·
Planning sales promotions/merchandising activities;
·
Ability to Cooperate/Liaise with dealers and both
internal/external customers;
·
Ability to making strategic/tactical decisions on trade
development activities in the field;
·
Informing customers on new products & services/Discussing
with the customers on how best they can maximize sales;
·
Experience in Interviewing customers in the field to get
feedback on the performance of our products & services/trade initiatives;
·
Ability to Learn/Research on new ways to penetrate the market
while growing revenue;
If you feel that
you are up to the challenge and posses the necessary qualification and
experience please send your resume and application letter indicating your
experience and why you are the most suitable candidate for the role clearly
quoting the job title to the address below.
Head of Talent
& Resourcing
Safaricom Ltd
Nairobi
Via E-mail to:
hr@safaricom.co.ke
