Customer Care Job in Nairobi, Kenya

Our client in health sector is seeking a Customer Care person to be responsible for acting as a liaison between customers and companies.

Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Temporary: 3-4 months

Salary: KShs.25,000

Duties and Responsibilities;

·                     Resolve customer complaints via phone, email, mail, or social media.

·                     Use telephones to reach out to customers and verify account information.

·                     Greet customers warmly and ascertain problem or reason for calling.

·                     Sell products and services.

·                     Utilize computer technology to handle high call volumes.

·                     Work with customer service manager to ensure proper customer service is being delivered.

·                     Close out or open call records.

·                     Compile reports on overall customer satisfaction.

Education Background

·                     A Diploma in front office/public relations

·                     2 years working experience in a similar environment

·                     Good communication skills

·                     Computer literate

If qualified send CV to jobs@jantakenya.com clearly indicating ‘Customer Care’ on the subject line ASAP.

Deadline for application 31st November,2013.