Job Title: Account
Manager
Location:
Nairobi, Kenya
Organization
Profile
Our client is a
leading source of intelligent information for the world's businesses and
professionals, providing customers with competitive advantage.
They deliver this
must-have insight to the financial and risk, legal, tax and accounting,
intellectual property and science and media markets, powered by the world's
most trusted news organization.
Responsibilities
and Duties
·
Is accountable for building key relationships, managing and
maximizing customer satisfaction at key customer accounts as well as growing
usage, revenue and market share to help achieve the company's strategic
objectives.
·
The Account Manager works closely with multiple groups within
the customer’s organization, as well as sales, service, support, training,
marketing, finance, legal and other internal functions to provide a single,
comprehensive view to the customer across their Financial and Risk products and
solutions.
·
The role requires a strategic thinker that can build senior
level relationships across the industry, partner with customers to understand
their organization, needs and workflow, plan an account strategy and execute
seamlessly to deliver business results.
·
Manages, retains and grows revenue at key assigned customer
accounts.
·
Responsible for net sales and accountable for end-to-end sales,
service and customer satisfaction on the account.
·
Establishes strong, long-term customer relationships with key
decision makers and cultivates new business opportunities through deep
knowledge of customer’s workflow and business.
·
Defines, develops and executes a growth-centric account plan and
overall strategy across multiple parts of the customer’s organization and the
company.
·
Responsible for accurate forecasting, up to date account plans,
customer call reports, timely management reporting, and market and competitive
intelligence.
·
Acts as primary point of contact for the client, gathering
requirements, driving product usage, providing an escalation path to and from
product, development, training, service, billing and other teams as needed, and
ensuring that requirements or issues are promptly handled.
·
On a regular basis, reviews the suite of products and solutions
at the account to ensure fitness for purpose, and helps to apply any changes to
the portfolio to meet the customer’s needs.
·
Maintains up to date product knowledge on all products and
solutions and proactively shares new relevant features, content or product
enhancements with customers.
·
Accountable for individual expense budget management.
·
Manages several geographically and functionally diverse
accounts.
·
May deliver presentations, demos and customer training as
necessary.
·
Manages, retains and grows revenue at key assigned customer
accounts.
·
Responsible for net sales and accountable for end-to-end sales,
service and customer satisfaction on the account.
·
Establishes strong, long-term customer relationships with key
decision makers and cultivates new relationships.
Qualifications
·
Prior experience in an account management, sales or customer
relationship management function strongly preferred.
·
Strong understanding of financial industry customers and their
business model and workflows.
·
Excellent relationships or proven skills to build relationships
at all levels, from C-suite to senior management, business and technical
stakeholders.
·
Demonstrated customer focus and consultative selling
skills
·
Strong negotiation, communication and presentation skills for
different audiences
·
Ability to develop and execute a sales and account plan
·
Ability to use a variety of technologies with a high level of
proficiency.
·
Problem solving – an ability to understand, articulate and solve
client needs.
·
Demonstrated ability to collaborate with multiple internal and
external stakeholder groups.
·
University/college degree in Finance or Business management, or
combination of education and equivalent experience in the financial services
industry
If interested, kindly send your CV to
recruitkenya@kimberly-ryan.net, indicating the job title on the subject matter
