Cellulant is a
mobile commerce company. It operates Africa’s number one mobile commerce
network and aims to connect 100 million customers to its mobile commerce
ecosystem.
We are the mobile
commerce partner of choice and our goal is to connect all of our corporate
customers, including e.g. the top Pan African banks, various merchants, to the
richest mobile commerce ecosystem in Africa, helping them provide better
communication, and more services, and more value to their end consumers.
We do that by
providing services like mobile banking, mobile payments, music, information
services and other mobile related services.
To be able to
meet these aggressive growth expectations we need to grow our dynamic team.
We invite you to
be part of that growth.
We seek to
recruit pro-active and self - driven individuals to fill the position below;
Technology Solution
Manager
The successful
candidate will be responsible to oversee and manage technology for a cluster of
customers, which covers the following three areas:
·
Pitching for new products/projects at channel/product manager
level
·
Delivery of new products/projects
·
High quality of service management (SLA and management of
production services)
Key result areas
Technology
deployment
·
Understand Cellulant and customers technology environment to be
able to provide Cellulant mobile services in a relatively short time
·
Improve services from a user experience and stability point of
view
·
Technical troubleshooting in case of incidents
·
Customer relationship management
·
Build and maintain strong relationships with e.g. relevant IT
managers; service delivery managers
·
Together with customer engagement managers pitch new services
(from a technical point of view)
Project delivery
·
Manage delivery process to ensure timely and high quality
delivery of new products, e.g. deployment of mobile banking; new services such
as m-payments, mobile lending
·
Manage required internal relationships to ensure prioritization
and sufficient resources
Service Management
·
Provide stable service to customers in cluster by e.g.:
·
Working closely with 24/7 support team for monitoring and
incident management
·
Daily, weekly and monthly service analysis
·
Continuously analysis service and come up with improvement plans
·
Engage with customers on matters around technology operations
through proactive forums (such as regular service / project / change management
discussions) and ensuring that Cellulant’s perspectives are well represented
and professional standards are maintained.
·
Ensure engineers follow technology processes, e.g. change management
process
Capacity Building
·
Build and manage capacity to sell, roll out and support services
(pitching; delivery and service management) for customer cluster.
·
Knowledge management: provide guidance to other engineers in the
team
·
Improve productivity and efficiency to ensure costs are in line
with budget plans
Required
competencies
The candidate
must:
·
Minimal 6 years in technology: at least 4 as an engineer, and at
least 1 year people management experience
·
Has broad technical expertise in a variety of technology
environments: must demonstrate ability to become thoroughly familiar with
technologies (services and products) in a relatively short time.
·
Has strong relationship building and sales skills (from technical
perspective)
·
Possesses a good level of interpersonal and negotiating skills.
·
Have sound organizational and resource management skills.
Ability to prioritize work activities.
·
Must demonstrate a good understanding of the following
frameworks/technologies:
·
New as well as legacy system integration standards such as
web-services, ISO-8583 etc.
·
ITIL / COBIT / Prince2
Required skills
·
Good verbal and written communication skills
·
Customer service skills
·
Strong organizational, time management and prioritization
skills.
·
Able to take a creative approach to situations and problem
solving.
·
A skilled team player.
Interested
candidates are requested to submit their CVs and a convincing cover letter to
jobs@cellulant.com indicating the job title applied for by 1st November 2013.
Only shortlisted
candidates will be contacted.
