Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We are at the
forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Senior Integration Engineer
Ref: EBU_SIE__SEPTEMBER _2013
We are pleased
to announce the following vacancy in the Enterprise Service Delivery within the
Enterprise Business Unit.
In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below:
Reporting to the
Principal Integration Engineer, the role holder will facilitate client
on-boarding by enabling consumption of Safaricom products through technical
integration in a speedily and accurate fashion as well as client transitioning
to Technical Support by provision of relevant technical/integration documents.
The job holder’s key responsibilities
will be to:
- Complete all client integrations within project timelines;
- Handle Simple Integrations (Internet, MPLS, PRSP, UC, Cloud);
- Handle Complex integrations (Autofailover/load-balancing, IPSEC VPNs, BGP Configuration, Cloud etc.)
- Support the new products go to market;
- Achieve quality solutions integrations;
- Ensure best practice integration standard is maintained (client added on Allot, TACACs configured and standard configuration template used) ;
- Send integration report (schematic diagram, configuration details, speed and latency tests and service acceptance (filled service order form) by client) within 24 hrs. after integration
- Build high performance, motivated and customer focused teams;
- Attend Internal trainings to improve job productivity;
- Respond, attend and resolve customer queries/issues within 4 hrs. ;
- Ring fence baseline customer revenues through proactive churn and credit notes management
- Enforce Customer test and acceptance criteria for complex projects.
The ideal candidate should possess the
following skills & competencies:
- Computer Science, or Bsc. Electrical & electronic engineering, Telecommunication engineering or equivalent;
- CCNA a must. CCNP/CCIP/CCIE preferred;
- Excellent IP skills including but not limited to MPLS, VRRP, HSRP, GLBP, IPSEC VPN, GRE Tunnels and BGP;
- 2-4 years, hands-on experience in technical support and implementation/configuration;
- Excellent technical reporting skills;
- Customer care experience a must;
- Excellent communication skills (verbal and written);
- Innovative and self-motivated;
- Result oriented;
- Self-Confidence.
If you meet the
requirements and are self driven, proactive and up to the challenge, please
send your resume and application letter clearly quoting the job reference
number to the address below.
All applications
must be delivered on or before 19th of September 2013.
The Head of
Resourcing
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke
