Wananchi
Group Ltd
Network Operations Centre (NOC) Engineer
Job
Description
Timely detection,
troubleshooting and resolution of faults of all network/systems elements.
Handle service
escalations from the customer service help desk.
Tracking and regular
reporting of all faults within the network. Provide notification and status
updates on outages to all stakeholders.
Maintenance of WIKI
and technical documentation (for NOC) of processes and procedures used
throughout normal operations
Document all the
events that transpire during the shift.
Escalation and
reporting of faults within a defined escalation structure in the company and to
relevant service providers.
Management and
proactive use of all tools provided to ensure high availability and attainment
of service levels as per the service level agreements (SLAs).
Provisioning of
customer network services on core equipment.
Answer incoming
telephone calls/tickets to NOC and take actions as required.
Detect, track and
resolve alarms from the NMS using the trouble tracking systems.
Ready to work in
shifts.
Qualifications
and desirable attributes
- Bachelors Degree
in IT; electrical/electronics/telecommunications engineering or computer
science.
- At least two
years of highly technical work experience, NOC work experience preferred.
- Cisco or other
certifications desired.
- Very strong
understanding of IP networks.
- Knowledge and
experience of routing and switching protocols.
- Knowledge of
UNIX, hardware configuration / support / troubleshooting.
- Knowledge and
experience in network/systems monitoring tools and protocols
- Ability to grasp
new concepts quickly such as cable TV systems and HFC networks.
- Must be eager
and quick to learn, be clear communicators and must be able to use their
initiative to tackle a broad range of problems.
- Effective
communication skills and good telephone etiquette.
- Planning and
organizational skills.
- Being reliable
and taking initiative to track down and resolve issues.
- Ability to work
well under pressure.
How
to Apply
Application to be sent to recruit@ke.wananchi.com.
Deadline: 19th July 2013
Application to be sent to recruit@ke.wananchi.com.
Deadline: 19th July 2013