Job
Title: Business and Technical Support Analyst
Job
Category:
Analyst
Department
/ Group:
Technology Solutions
Location: Nairobi - Karen
Position
Type:
Full-Time
Will
Train Applicant(s):
Yes
Posting
Expires:
19-July-2013
About
the role:
The role of business
and technical support analyst is offered in the Technology solutions
team.
Initially, the role
will report to the Head of Business Solutions Delivery and will work closely
with our business partners to evaluate, tune & implement business software
solutions for our partners and clients on all layers of the application and
associated infrastructure.
This is a high
performance culture environment and you will demonstrate that you can work
efficiently and quickly on a variety of business application platforms
including internet based systems.
You will be measured
on skill and ability to prioritise, monitoring and interpretation, quality and
timeliness of delivery.
We are an Equal
Opportunity Employer
Position Details
Position Details
Overall
Description
Evaluate, develop,
implement, integrate, configure and support business applications and database
infrastructure upon which the business, its partners and its clients rely on
within agreed standards.
While technical in nature this is not purely a developer or support role.
While technical in nature this is not purely a developer or support role.
The role also
requires an appreciation of business analysis, as it will involve a high level
of interaction with staff and systems across the business including our key
business partners and clients.
As an analyst, this
role is responsible for identifying, implementing and promoting better ways of using
business systems.
The majority of the
applications being implemented and supported are off-the-shelf solutions, but
there may be a need to develop or re-configure the applications to meet client
requirements as well as develop/maintain custom interfaces to ensure end-to-end
system capability.
In addition, the role
will require the maintenance of the Business websites as well as those of key
business partners and clients as required.
Main Duties and Responsibilities:
- Implement new
business application software, capturing end user requirements and
configuring, testing and integrating as necessary;
- Produce
specifications of business requirements to a level that enables effective
delivery of agreed changes;
- Integrate and
test components and/or subsystems and their interfaces in order to create
operational services;
- Develop, where
agreed and feasible, customizations to Group, Business Partner and Client
web sites;
- Work with the
Business Partners in identifying and proposing application system changes,
better uses, enhancements and developments and liaising with any
appropriate vendors, users and the Technology Solutions Management Team;
- Document work,
take part in user meetings and assist in presenting issues and solutions
both orally and in writing; and
Essential
Skills
- Application
systems – experience of recording and solving application support issues
from customers, prioritising requests, implementing and communicating
timely solutions, including those of web based environments.
- Willingness and
ability to work independently on own initiative, and as part of a small
and sometimes virtual team.
- Excellent
standard of written and oral communication
- Knowledge of web
programming languages and development methodologies is a plus;
- Business
analysis techniques - familiar with techniques that help in modelling and
understanding a business and its operation.
- Information
modelling tools – familiar with tools and techniques which can be used to
document an understanding of the structure, relationships and use of information
within an organisation;
- Operating
systems – Must be familiar with Microsoft Windows Server; Added advantage
if familiar with Unix/Linux;
- Operating
support infrastructure – familiar with general IT infrastructure
(hardware, databases, operating systems, messaging, local area networks,
voice etc.);
- Ability to work
in fast-paced environment
- A strong
application development background
- Knowledge of
Incident, Problem and Change Management processes and tools
- Able to make
trusted and unbiased judgments even under controversial circumstances
- Proficiency
understanding Java or Wintel based application components
- Experience
working in a relational database environment
- Experience
working in a web-based environment, including strong understanding of
typical 3 tier architecture and infrastructure setups is a plus.
Qualifications
and Education Requirements
- Bachelors degree
and/or equivalent Business Analysis certification and relevant work
experience
- IT experience
with background in application development, business analysis, or
equivalent technical production support experience including web
environment
- Knowledge of
ITIL (Information Technology Infrastructure Library) production support
best practices.
To
apply
Send your application
to kazini.kenya@gmail.com before the 19th July 2013.
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.
