Safaricom Limited is
the leading mobile telecommunications company in Kenya.
We are at the
forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
M-PESA Product Development Manager
Ref: FS - MPDM -JUNE 2013
Ref: FS - MPDM -JUNE 2013
We are pleased to
announce the following vacancy in the M-PESA Product Development and Operations
Department within the Financial Services Division.
In keeping with our
current business needs, we are looking for a person who meets the criteria
indicated below:
Reporting to the
Senior Manager-M-PESA Product Development, the job holder is responsible for
ensuring the goals of the M-PESA Incident Management process are
achieved.
The main objective is
to restore normal service as soon as possible based on customer perspective.
The successful candidate will be responsible for;
The successful candidate will be responsible for;
- Project Manage
the delivery of new functionality, features and system enhancements to the
market, including requirement specification, testing, documentation of
processes & procedures;
- Identify &
implement local changes for process improvement, in liaison with internal
stakeholders from technical and other departments;
- Continuous input
to the M-PESA roadmap to ensure timely delivery of relevant products to
Safaricom Customers;
- Provide 2nd
level Product Support to Customer Care, Operations, Finance and other
internal Sections on functionality issues;
- Work with the
external and internal technical teams to ensure efficient resolution of
all system issues i.e. VF, IBM, SFC Technical Team;
- Responding to
all input regarding unplanned service interruptions;
- Continuous input
to the local M-PESA roadmap to ensure timely delivery of relevant products
to Safaricom Customers;
- Proactively
research & investigate functionality suitable for the local market and
discuss with key stakeholders to obtain buy-in;
- Transfer system
knowledge to internal Customers on new features;
- Provide weekly
progress reports for Safaricom management;
- Provide ad-hoc
and project reports;
- Management
performance report;
- Accountable and
empowered team member;
- Provide guidance
to other teams as may be required.
The
ideal candidate will possess:
- Bachelor’s
Degree in a technical Field (preferably IT/Computer Science /
Telecommunications);
- Project
Management Certified – PMP / PMI or equivalent;
- Work experience
in a technical field to Line Management or Senior Engineer level;
- Experience in
managing multiple projects simultaneously; from start to finish; of a 6 –
12 month duration; which have impact across a company; which have an
impact on customers; which have an impact on the revenue generation
capability of the organization;
- Good
understanding of financial principles, understands financial ratios, can
interpret standard financial statements;
- Good
understanding of the Kenyan market, subscriber preferences and subscriber
trends;
- Attention to
detail with good organizational, planning, report writing and presentation
skills;
- Proactive,
confident, energetic with the ability to work under pressure, to tight
schedules/deadlines and monitor and follow up on all actions taken;
- A highly
motivated person with a positive attitude towards work, innovative,
creative, results oriented with excellent analytical skills;
- A proven team
player with excellent communication and interpersonal skills.
If you meet the
requirements and are self-driven, proactive and up to the challenge, please
send your resume and application letter quoting the job reference number to the
address below.
All applications must
be delivered on or before Thursday 13th June, 2013.
Head of Talent &
Resourcing
Safaricom Ltd Nairobi
via E-mail to hr@safaricom.co.ke
Safaricom Ltd Nairobi
via E-mail to hr@safaricom.co.ke