Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We are at the
forefront of the industry and always seek to attract and retain talented,
creative and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
Customer
Systems Analyst
Ref: TECHOLOGY - CSA -JUN 2013
Ref: TECHOLOGY - CSA -JUN 2013
We are pleased
to announce the following vacancy in the IS OPERATIONS Departments within the
Technology Division. In keeping with our current business needs, we are looking
for a person who meets the criteria indicated below:
Reporting to the
Senior Manager, Customer Systems Support the role holder will offer leading
expert solutions and technical advice in administration, service provision and
availability of all the Safaricom customer facing applications.
This position
will involve liaising with other Information technology teams and vendors to
offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
- Define and monitor data and
application availability for all customer systems and applications and
reports;
- Offer advanced administration of
customer systems and applications;
- Document and update processes and
procedures in use for customer systems and applications;
- Provide expert management of IT
application incidents, root cause analysis, management of problems as per
ITIL standard;
- Create system requirements for
support, and Testing of new products and systems functionality;
- Create high quality support and
maintenance requirements;
- Test the attainment of requirements,
once new systems functionalities are delivered;
- Participate in renowned research
forums, and initiate ideas that improve system availability, and
performance.
Role requirements;
- University Degree in Computer
Science or related technical field;
- UNIX/LINUX/Windows certification;
- Oracle Siebel Certification will be
an added advantage;
- Tibco Certification will be an added
advantage;
- Microsoft certification: MCSD/
MCDBA;
- Oracle certification in database
administration or application development;
- 3 years of experience in a networked
and dynamic IT environment; Siebel CRM and TIBCO systems experience, will
be an added advantage
- 1 year Software development,
Database administration and or advanced Support Experience;
- UNIX scripting Skills , PL-SQL and
MSSQL;
- Highly developed analytical skills;
- Ability to be a role-model and lead
customers and fellow team members.
IP
Contact Centre Engineer
Ref: TECHOLOGY - IPCCE -JUN 2013
Ref: TECHOLOGY - IPCCE -JUN 2013
We are pleased
to announce the following vacancy in the IS OPERATIONS Departments within the
Technology Division.
In keeping with
our current business needs, we are looking for a person who meets the criteria
indicated below:
Reporting to the
Senior Manager, Customer Systems Support the role holder will offer leading
expert solutions and technical guidance in administration, service provision
and availability of all the Safaricom contact centre systems.
This position
will involve liaising with other Information technology teams and vendors to
offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
- Define and monitor data and
application availability for all contact centre systems, applications and
reports;
- Offer advanced administration to
contact centre systems and applications;
- Document and update processes and
procedures in use for contact centre systems and applications;
- Provide expert management of contact
centre systems incidents, root cause analysis, management of problems as
per ITIL standard;
- Create system requirements for
support, and Testing of new products and systems functionality;
- Create high quality support and
maintenance requirements;
- Test the attainment of requirements,
once new systems functionalities are delivered;
- Participate in renowned research forums,
and initiate ideas that improve system availability, and performance.
Role requirements;
- University Degree in Computer
Science or related technical field;
- UNIX/LINUX/Windows Certification;
- Oracle certification in database
administration or application development;
- Microsoft certification: MCSD/ MCDBA
is an added advantage;
- Contact centre systems Certification
(e.g. Genesys Framework, GVP, WFM, SIP, etc.) will be an added advantage;
- 3 years of experience in a networked
and dynamic IT environment. 2 years of work experience in contact centre
systems, will be an added advantage;
- 2 years of Software development,
Database administration and or application support Experience;
- UNIX scripting, PL-SQL and MSSQL
Skills;
- Highly developed analytical skills;
- Ability to be a role-model and lead
customers and fellow team members.
If you feel that you are up to the
challenge and possess the necessary qualification and experience, please send
your resume with your cell phone contact indicating your experience and why you
are the most suitable candidate for the role clearly quoting the job title and
job reference to the address below by Tuesday 11th June 2013.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to
hr@safaricom.co.ke
