Vacancy
Open To Internal and External Candidates
Terms of Reference
I. Position Information
Position title: Guest House Accommodation Assistant
Position grade: G6
Duty station: Dadaab, Kenya
Duration of Assignment: 6 months Special Short Term Contract
Seniority band: Band III
Job family: Operations
Organizational unit: Operations
Position number: N/a
Position rated: yes
Subject to rotation: No
Reporting directly to: Head of IOM Sub-Office, Dadaab
Overall supervision by: Head of Operations
Managerial responsibility: Manage the guest house and restaurant
Directly reporting staff: Cook, waiters, cleaners
II. Organizational Context and Scope
Under the supervision and the direction of the Head of IOM Sub Office Dadaab, the incumbent will be responsible for the management and operations of accommodation facilities in Dadaab comprising of forty rooms, and a sixty seating capacity restaurant.
III. Responsibilities and Accountabilities
- Oversee and
coordinate the implementation of plans, budget, costing,
acquisition/purchase of materials, promotional campaign, brochures.
- Draft
administrative procedures, manuals, and guidelines on guest and restaurant
operations.
- Participate in
the development of a training manual and written SOPs for all guest house
and restaurant staff
- Assist in the
recruitment and lead training of Guest Services staff
- Assess Guest
Services staff to identify and address gaps in training and quality of
services.
- Ensure that IOM
Guest Services are in line with and exceed the standards of other agencies
(accommodation/ food and beverage).
- Perform any
other duties as maybe assigned.
IV.
Competencies
The incumbent is expected to demonstrate the following technical and behavioural competencies
Behavioural
Accountability
- creates a
respectful office environment free of harassment and retaliation, and
promotes the prevention of sexual exploitation and abuse (PSEA);
- accepts and
gives constructive criticism; follows all relevant procedures, processes,
and policies;
- meets deadline,
cost, and quality requirements for outputs;
- monitors own
work to correct errors, takes responsibility for meeting commitments and
for any shortcomings.
Client
Orientation
- identifies the
immediate and peripheral clients of own work;
- establishes and
maintains effective working relationships with clients;
- identifies and
monitors changes in the needs of clients, including donors; governments,
and project beneficiaries;
- keeps clients
informed of developments and setbacks.
Continuous
Learning
- contributes to
colleagues' learning;
- demonstrates
interest in improving relevant skills;
- demonstrates
interest in acquiring skills relevant to other functional areas;
- keeps abreast of
developments in own professional area.
Communication
- actively shares
relevant information, clearly communicates, and listens to feedback on,
changing priorities and procedures;
- writes clearly
and effectively, adapting wording and style to the intended audience;
- listens
effectively and communicates clearly, adapting delivery to the audience.
Creativity
and Initiative
- actively seeks
new ways of improving programmes or services;
- expands
responsibilities while maintaining existing ones;
- persuades others
to consider new ideas;
- proactively
develops new ways to resolve problems.
Leadership
and Negotiation
- convinces others
to share resources;
- actively
identifies opportunities for and promotes organizational change;
- presents goals
as shared interests;
- articulates
vision to motivate colleagues and follows through with commitments.
Performance
Management
- provides
constructive feedback to colleagues; identifies ways for their staff to
develop their abilities and careers;
- provides fair,
accurate, timely, and constructive staff evaluations;
- uses staff
evaluations appropriately in recruitment and other relevant HR procedures;
- holds directly
reporting managers accountable for providing fair, accurate, timely, and
constructive staff evaluations.
Planning
and Organizing
- sets clear and
achievable goals consistent with agreed priorities for self and others;
- identifies
priority activities and assignments for self and others;
- develops
strategic vision for IOM within area of responsibility;
- organizes and
documents work to allow for planned and unplanned handovers;
- identifies risks
and makes contingency plans;
- adjusts
priorities and plans to achieve goals;
- allocates
appropriate times and resources for own work and that of team members.
Professionalism
- masters subject
matter related to responsibilities;
- identifies
issues, opportunities, and risks central to responsibilities;
- incorporates
gender-related needs, perspectives, and concerns, and promotes equal
gender participation;
- persistent,
calm, and polite in the face of challenges and stress;
- treats all
colleagues with respect and dignity;
- works
effectively with people from different cultures by adapting to relevant
cultural contexts;
- knowledgeable
about and promotes IOM core mandate and migration solutions
Teamwork
- actively
contributes to an effective, collegial, and agreeable team Environment;
- contributes to,
and follows team objectives;
- gives credit
where credit is due;
- seeks input and
feedback from others;
- delegates tasks and
responsibilities as appropriate;
- actively
supports and implements final group decisions;
- takes joint
responsibility for team's work
Technological
Awareness
- learns about
developments in available technology;
- proactively
identifies and advocates for cost-efficient technology solutions
Understands applicability and limitation of technology and seeks to apply
it to appropriate work.
Resource
Mobilization
- Establishes
realistic resource requirements to meet IOM needs.
- Builds stable
strategic alliances with relevant parties;
- identifies
sources of and secures funding from external stakeholders to meet the
needs of IOM.
Technical
Ability to plan for and carry out staff selection; plan and monitor the performance of other staff, supervise workplace operations, interpret and prepare administrative and financial data and reports, conduct on the job training, assess candidate performance, plan and implement staff rosters, and hospitality management control systems.
V. Education and Experience
- A completed Bachelor’s
Degree in Hotel Management; Food and Beverage Management, Tourism, or
related courses.
- A minimum of six
years professional work experience as a senior staff in hospitality
industry (Operations Supervision) with strands in kitchen management, room
and accommodation management, banquet and food service management.
- At least 5 year
working experience in purchasing and stores management; design of a
commercial kitchen; development of maintenance schedule; planning,
developing, implementing and evaluating a menu.
- Demonstrated
skills in commercial accommodation management, and hospitality facility
utilization and managing a food and beverage operations.
- Excellent report
writing skills.
VI.
Languages
- Excellent
command of spoken and written English.
Mode
of Application:
Submit cover letter and CV including daytime telephone and e-mail address to:-
International Organization for Migration (IOM), Human Resources Department, P.O. Box 55040 – 00200, Nairobi, Kenya or send via e-mail to hrnairobi@iom.int
Closing Date: 20th June, 2013
Only shortlisted applicants will be contacted
