Job
Title: Service Centre Engineer
Job
Code:
SCE/SIC/130506
Number
of Positions Open: 1
Location: Nairobi,
Kenya
Summary:
Our client is an international organization with offices and factories on five continents.
With around 3,000
staff of over 50 nationalities, they provide technologies and services in more
than 200 countries around the world.
They are a trusted
security provider and adviser to governments, central banks, high-security
printers and industry.
Job Objective:
Job Objective:
- Repair and test
the client’s equipment, manage the spare parts and consumables inventory
and provide technical support to ensure efficient and effective operation
of the TRACE solution.
- Perform daily
repair center tasks including equipment testing and repair.
- Manage
inventory, stock movements (receptions, transfers, good issues) and carry
out regular physical inventories.
- Perform
maintenance and troubleshooting tasks according to established procedures.
- Work with
specialists and other teams to troubleshoot issues.
Primary
Responsibilities:
- Ensure that all
of our client’s policies including those concerning Health, Safety and
Environmental protection are respected, and implement or propose
improvements in such practices.
- Handle Service
Center tasks in order to assess and repair Equipment
- Manage spare
parts and consumables inventory
- Plan and follow
up maintenance schedules
- Quality and
Performance monitoring and investigate performance issues
- Provide the
first-level support for technical issues
- Ensure the
resolution of incidents within specific time constraints
- Respond to
requests of other technical teams
- Perform
preventive and corrective maintenance
- Assist in the
testing of all new releases and upgrades
- Maintain
accurate and updated logs and documentation; record all changes to
production environment
This
also involves:
- Identify
situations requiring urgent attention and escalate as appropriate
- Coordinate
deployments with other Field Operations Technicians and other teams
- Provide feedback
and contribute to improvement initiatives
- Work outside
business hours and availability for on call support based on business
requirements
Experience:
- Minimum 2 years’
experience maintaining and troubleshooting equipment in a factory
environment
- Experience
troubleshooting computer networks
- Knowledge of
basic IT support procedures and tools
- Knowledge of
basic PLC setup and programming
- Experience with
inventory management system or ERP (SAP)
Skills
and Certification:
- Basic education
and training: College degree or technical training in a relevant field, or
equivalent combination of training, and/or experience
- Fluent in
English and local language
- Good written and
verbal communication
- Ability to
diagnose and analyze mechanical, electrical, and application issues
- Experience with
Microsoft office tools (Excel / Word)
- Strong
troubleshooting skills and demonstrated abilities to diagnose and analyze
technical issues
- Experienced with
quality and performance monitoring processes
- Experienced in
spare parts inventory control
- Excellent
interpersonal skills, innovative and good influencing skills
- Team oriented
- Ability to work
under pressure
- Demonstrated
ownership of responsibilities
- Customer
oriented attitude
- Focus on quality
and results
- Good written and
verbal communication
- Self-motivation
Discreetly
dynamic:
- Communicates and
influences effectively
- Promotes
teamwork
- Delivers results
- Delivers through
people
Profound
knowledge:
- Focuses on
customer and market
- Demonstrates
functional excellence
Responsibly
pioneering:
- Aligns vision,
strategy and actions
- Embraces change
- Builds
self-awareness, trust and respect
Additional
Information:
Network of cooperation:
Internal: Local team and OCS CH
Network of cooperation:
Internal: Local team and OCS CH
External: Local
customer and Manufacturers
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Service Centre Engineer
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Service Centre Engineer
