Intern
M-KOPA is a mobile
technology company that uses mobile payments to offer consumer financing for
energy products and services, targeted at off-grid users.
The M-KOPA payment
system uses mobile payments as a way to pay slowly for renewable energy for a
range of applications such as solar lighting or mobile charging.
Background
M-KOPA was founded in
2011 following a successful commercial pilot using mobile services to collect
payments for use of energy. The company’s first scaled commercial application
is off-grid solar power systems, undergoing commercial roll-out across Kenya
from May 2012.
M-KOPA was incubated
by Signal Point Partners (www.signalpointpartners.com).
The partners and
management team of M-KOPA include several former executives responsible for the
initiation and scaling of M-PESA, the award-winning mobile financial service
platform in Kenya.
M-KOPA has strong
international investors to help scale its business.
The
Position
Title:
Technical Support Intern
Location:
Nairobi,
Kenya
Start
Date: June
2013
Reporting
to:
Head of Technology
Responsibilities
Include:
- Providing first
level support to network users on such issues as internet connectivity,
printing and other basic computer issues
- Providing first
level support for our applications to in house users
- Tracking and
updating user tickets and ensuring they are handled in a timely manner
- Escalating
technical issues as need arises and following up to ensure timely resolution
Skills
& Experience
- Solid
understanding of networking, both on the software and hardware end
- Solid Operating
System troubleshooting skills (both Linux and Windows)
- Basic knowledge
of MS SQL Server and SQL query languages a plus
- Strong
analytical and problem solving skills with an attention to detail
- Self-motivated
with the ability to prioritize, meet deadlines, and manage own time with
changing priorities
- A results
oriented individual who thrives working in a fast paced environment
- Excellent
interpersonal skills with a willingness to go the extra mile to assist
other team members
To apply, please go
to the Jobs section on the M-KOPA website
and submit your application by May 22nd 2013.
Only candidates who
can demonstrate sufficient competence will be shortlisted.
