Nyati Sacco Society Ltd is a fast growing co-op society drawing
its membership of over 14,500 from G4S Kenya Ltd, Tandu Security, Google Kenya,
United Nations Office for Somalia, Wells Fargo Security, among other major
security and courier companies in Kenya.
We seek to recruit dynamic and result oriented professionals to fill
the following positions below.
Excellent communication and analytical skills with track record
of ability to meet strict reporting deadlines.
Dedicated to implementing the overall business development strategy of the Sacco.
Customer Service Officer
Ref. NY01 - 13
The role involves attending to and ensuring efficient and prompt
handling of customer inquiries, questions, problems solving and other matters
relating to service delivery at our Sacco Office.
The Officer will be reporting to the General Manager
Responsibilities:
- Develop a
customer service policy for the organization.
- Ensure efficient
and prompt handling of all Customers’ inquiries / complaints whether
relayed by phone, letter, e-mail or in person
- Compile periodic
customer relationship management reports for use by the management In
decision making
- In conjunction
with HR, train, supervise and manage all customer service agents.
- Keep a log of
customer complaints and follow up on their resolution.
- Other duties as
assigned
Qualifications and Skills
- Bachelor’s
degree in Social sciences with a bias in sales & marketing or customer
service management
- Overall
understanding el the industry and commercial market within which the
business operates
- Proven track
record and minimum 3 years’ experience m a corporate or commercial
environment
- Demonstrated
ability to meet and exceed targets
Customer Service Assistant
Ref. NY02-13
The officer will be reporting to the Customer service Officer
Responsibilities:
- Ensure efficient
and prompt handling of all Customers’ inquiries / complaints whether
relayed by phone, letter, e-mail or in person
- Manage the Front
Office desk ensuring prompt response to walk - in customers and visitors
- Other duties as
assigned
Qualifications and Skills
- A diploma or
degree qualification in customer service management or a related field
- Minimum 2 years’
experience in customer service related duties
Accounts Assistant
Ref. NY03-13
This position reports to the Accountant within the Finance
Department.
Key Responsibilities
The successful candidate will be responsible for;
- Assist in
Accounting Roles & Preparing cheques
- Help in
Compiling financial records
- Managing
inventory records
- Responsible for
reconciliation of invoice sub ledger control accounts
- Any other duties
that may be assigned
Qualifications and Skills
- BCOM, BCOB or
any other related social sciences Degree
- At least two
years of experience in a busy accounting office
- Accounting
qualification (Minimum CPA II) will be an added advantage
Sales & Marketing Executives
3 Positions
Ref. NY04-13
The position will be reporting to the Sales & marketing
Officer
Key Responsibilities
- Recruit
individuals and formal groups to join the Sacco and spearhead the signing
of the contract
- Based on
marketing reports and sales performance revise strategies accordingly
- Lead on customer
satisfaction surveys and report to management to Inform on
Implications/future sales strategies.
- Prepare weekly
sales and marketing reports for submission to the Chief Executive Officer
through the Sales & marketing officer
- Any other duties
assigned by the Chief Executive Office
Required skills and qualifications:
- A Bachelor’s
Degree in Marketing
- Sound knowledge
of Sales and Marketing with minimum 3-5 years experience in banking or
Sacco Industry
- Ability to
network.
Telephone Operator
Ref: NY05-13
Telephone Operator will be responsible in sending and receiving
telephone calls from clients or customers
The telephone operator will be reporting to the Customer service
Officer.
Key Responsibilities
- Operates
switchboard equipment to receive, transfer and transfer calls
- Performs
telephone clerical tasks such as referring callers to appropriate staff,
locating telephone numbers; updates and/or maintains files of Sacco
telephone numbers, staff listing, among other assorted and venous records
maintained on a personal computer
- Courteously
greet the customer and give them the best customer service needed.
- Encode and
forward customers concerns to authorized personnel that will further
assist the concern of the customer.
Qualifications and Skills
- Diploma in
Customer care or related field.
- Must have at
least 2 years’ experience as telephone operator in a busy organization.
Interested but qualified candidates should submit their
application letter, updated C.V and copies of certificates and testimonials to
be received not later than 2411 April 2013.
The envelope should be dearly marked with the Ref. of position
being applied.
Applications to be emailed or addressed to:
jobs.opportunity@nyatisacco.com
or
The General Manager
P.O. Box 7601 - 00200,
P.O. Box 7601 - 00200,
Nairobi
