Manager – Corporate Affairs & Communication
Purpose of the Job
To ensure that the company has the necessary positive visibility to attract business and increase its market share.
- Manage the group
marketing and communication archives, i.e. brochures, flier artworks and
images on a weekly basis or after production
- Facilitate the
branding of CIC Branch & Area offices while ensuring that the costs
are within budget stipulated timelines
- Ensure that all
CIC events are Well branded and if need to have video and photo coverage-
- Manage the print
media accounts and ensuring that Newspaper and Magazine accounts’ payments
are done
- Edit and ensure
print media briefs are sent out on time and they reflect the company’s
image.
- Manage the
Digital Screens by ensuring the artworks are availed at least a week after
they have been drafted and in the correct playable format
- To organize
press briefings and ensure that they are well branded and covered.
- Create content
and update website content, facilitate availability of product artworks
and images to be posted on the website
- Monitor media
coverage by going through the papers every morning and reporting to the
AGM, Marketing and Corporate Affairs on articles pertaining to the
company, industry and the co-operative movement
- Prepare
speeches, press releases and media presentations for CIC staff as
requested during special functions and occasions
- Advice on suitable
CSR initiatives and managing the activities
- Assist in design
and production of the corporate newsletter
- Monitor various
award programmes and ensure that awards entries are correctly done
- Developing
social media strategies, managing content, branding and responses on
social media
- Crafting
features and opinion pieces to be pitched to the media
- Identifying
possible story angles through constant engagement with department heads
and briefing the PR agency
- Facilitate good
media coverage of CIC Insurance by developing and maintaining good media
relations through lobbying, engagement and availing relevant information
to members of the fourth estate on time
- Guide the PR
Agency in developing CIC Insurance documentaries through footage
selection, scripts editing and organizing internal reviews
Requirements
Academic Qualifications
Academic Qualifications
- Degree in Public
Relations, Communication, marketing or business Administration
- Diploma in
Journalism,
- Certificate in
Graphics and design
Professional Qualifications
- Diploma in
Journalism,
- Certificate in
Graphics and design
Relevant Work Experience
- At least 8
years; 5 in a business corporate Affairs/Communications department and 3
in a supervisory level
- Experience in a
Corporate environment is a mandatory Requirement
- Computer Skills
(MS Office)
- Graphics
software knowledge skills (CS5)
- Interpersonal
skills
- Editing skills
- Exceptional
communication skills
Relationship Manager
Purpose of the Job
To generate revenues for the Group through religious organizations and educational institutions.
Duties & Responsibility
- Search, identify
& conduct daily sales calls for financial planning sessions with
religious organizations and educational institutions
- Acquire
customers and generate the targeted amount of premium – Deliver Complete
Product Information to Customers
- Monitor &
fulfill prospect and customer leads provided by the company for new
business or cross sell opportunity
- Cross sell and
upsell products to existing customers & build portfolios
- Manage the
relationship with customers to ensure persistency & renewals
- Ensure adherence
to all sales systems, operational, underwriting, compliance guidelines
& ensure accurate data capture
- Servicing of
existing clients
- Recruiting,
developing and maintaining strategic relationships both in religious and
educational sectors
- Training
relationship
- Market
development
- Product
development and market intelligence
- Generate
production reports
- Target setting
and evaluation
- Setting
performance standards
- Manage business
risks, resources and expenses
Requirements
Academic Qualifications
Academic Qualifications
- Minimum-Bachelors’
degree in a business related field, preferably Marketing.
- Professional
Qualifications
- Insurance
diploma or at least 6 papers in ACII
- Relevant Work
Experience
- At least 8
Years’ experience in marketing, customer care or business development.
Skills/ Knowledge
- Excellent verbal
communication & presentation skills
- Interpersonal
- Training skills
- Negotiation
skills
- Leadership
skills
- Conversant with
underwriting procedures
Customer Service Assistant
Purpose of the Job
To ensure all Customers and Prospects are handled in a friendly and efficient manners as per the CIC Customer Value Proposition and to administer product support and query resolution to Customers
Duties & Responsibility
- Answer all
incoming calls within three rings professionally stating the company name
and my name
- Transfer all
incoming calls to the correct extension
- That all calls,
e-mails and walk in Customers and Prospects are handled as per the CIC
Customer Value Proposition, added to the contacts database and queries
resolved within 24 hours of initial contact
- Escalate
Customer queries to the relevant job role if necessary
- Create a record
of all Customers and referrals
- Retrieve voice
mail messages and re-establish contact with both internal & external
Customers
- Make contact
with CIC Customers by email, telephone calls, SMS and social media within
the specified turnaround time
- Complete call
logs and reports
- Handle traffic
generated from marketing campaigns
- Visit the
Branches to promote Customer Service
- Generate and
distribute weekly Jipashe e-newsletter on Customer Service
- Participate in
the Newsletter Committee
Requirements
Academic Qualifications
Academic Qualifications
- Degree in
business related field E.g Business Management, Business Administration or
Marketing (preferable).
Professional Qualifications
- Certificate in
Customer Service
- COP an added
advantage
Relevant Work Experience
- At least one
years’ experience in marketing or Customer Service within the financial
services industry
- Excellent
Customer Service skills
- Excellent
communication skills in both English and Kiswahili
- Highly ICT
literate
- Excellent
telephone etiquette skills
- Good
understanding of ALL CIC products and the organisation structure
Relationship Officer – General Insurance
Purpose of the Job
To sell insurance services, promote the CIC brand, generate revenue and enhance the market share of the company by promoting high ideals of customer service excellence
Purpose of the Job
To sell insurance services, promote the CIC brand, generate revenue and enhance the market share of the company by promoting high ideals of customer service excellence
Duties & Responsibility
- To ensure that
market intelligence is carried out in order to identify prospects and
establish their needs
- To ensure proper
dissemination of product knowledge to the intermediaries/direct customers
- To give
competitive quotations and ensure follow-ups are done for the same
- To facilitate
timely issuance of relevant documents
- To facilitate
timely collections of premiums as per the company’s credit policy
- To make regular
visits in order to maintain relationships with the customer
- To discuss the
upcoming renewals to avoid lapses and ensure business retention
- To advise
customers/clients on claims procedures i.e. timely reporting and relevant
documentation
- To give support
to intermediaries including carrying out risk surveys
- Soliciting for
business from intermediaries.
- Organising
Agents’ seminars.
Requirements
Academic Qualifications
Academic Qualifications
- Minimum of a
Bachelor’s Degree in a Business related field, preferably Marketing from a
recognized institution.
Professional Qualifications
- ACII/AIIK at
least 3 papers.
Relevant Work Experience
- At least 2 years
working experience in sales or marketing within a corporate environment.
Previous experience in the insurance industry will be an added advantage.
- A clean and
valid Driving Licence
Skills/ Knowledge
- Excellent
communication and presentation skills
- Detailed product
knowledge and underwriting skills
- Analytical
skills
- Negotiation
skills
- Driving skills
- Proficiency in
MS Office skills
Credit Control Assistant
Duties & Responsibilities
- Ensure that
relevant customer information is captured for new accounts
- Evaluate
reputation and credit worthiness of new and existing agents
- Ensure trading
accounts are operated according to the agreed terms
- Reconcile
customer records
- Reconcile
debtors control account
- Liaise with sale
and branch managers in follow up of overdue accounts including customer
visits
- To log and
respond to customer queries
- To prepare
credit control reports
- Carry out
general administration of account receivables.
Academic Qualifications
- Minimum
Bachelor’s degree in a Business Related field or Economics
- CPA (K)
- Credit
management Certificate
- A valid driving
licence
Professional Qualifications
- CPA (K)
- Credit
management Certificate
- A valid driving
licence
Relevant Work Experience
- 4 Years with at
least two years exposure in Credit Control, preferably in insurance.
Accountant – Finance Department
Purpose of the Job
To provide professional financial and accounting services in accordance to international accounting standards and work guidelines for CIC Insurance Group.
Duties & Responsibility
- To capture
transactions and update the general ledgers
- Prepare audit
schedules and reports
- Respond to
customers queries
- Compute and
update reserves
- Monitor and
follow up receivables
- Document manual
accounting process for automation
- Prepare and
lodge statutory schedules and returns
- Ensure that
sound accounting principles and controls are applied to all financial
transactions.
- Ensure
processing of tax schedules and timely submission of associated returns.
- Coordinate the
audit process, attend to audit queries and implement audit
recommendations.
- Monitor
Company’s inflows and outflows, liaising with banks, cash flow reporting
and forecasting.
- Ensure timely
preparation of monthly management accounts.
- Authorise
payments.
- Ensure prompt
preparation and review of bank reconciliations.
- Monitor and
review existing financial controls
- Safe Custody of
Company assets.
Requirements
Academic Qualifications
Academic Qualifications
- First Degree;
BCOM (Accounting or Finance option), BA Economics, Business Administration
or equivalent
Professional Qualifications
- CPA (K) OR ACCA
or equivalent.
Relevant Work Experience
- At least 5 years’
experience, at a busy accounting function in finance sector but preferably
in the insurance industry.
- Excellent oral
and written communication skills.
- Computer
literate – MS Office, experience with computerised accounting applications
preferably Turnquest and AIMS.
- Strong
interpersonal skills.
- Strong
analytical skills.
- Conversant with
issues related to the insurance industry, (Income tax and Insurance Acts.)
- Conversant with
IFRS, accounting, taxation and commercial laws.
- Attention to
detail.
Assistant Claims Analyst – Medical
Purpose of the Job
To efficiently handle all claims and settle within stipulated timelines
Duties & Responsibility
- To register and
process all reported claims and appoint relevant service providers where
applicable and advice the clients on the required claims supporting
documents.
- Identify trends
in the health care , cost saving methods ,have knowledge in the current
medical costs, have negotiation skills to negotiate with providers for
treatment costs
- To receive and
acknowledge all customer correspondences
- To initiate
claim recoveries.
- To accurately
post, maintain and review claims reserves on a continuous basis
- To raise payment
requisitions within the set standards.
- To promptly and
efficiently attend to customer queries, and complaints
- Ensure all
claims documents are archived in the relevant systems
- To continuously
recommend system enhancements for improved services
- To communicate
risk improvement measures for implementation in the underwriting
department by monitoring claims experience trends
- To distribute
the incoming correspondences and dispatch outgoing correspondences
- To resolve
customer complaints and disputes swiftly, fairly and diplomatically
- Prepare various
claims analysis reports for clients and management consumption
- Any other duties
as may be allocated by the management from time to time.
- Knowledge in
medical underwriting skills
Requirements
Academic Qualifications
Academic Qualifications
- Diploma in
Nursing.
- Degree in
Nursing will be an added advantage
Professional Qualifications:
- COP will have an
added advantage.
Relevant Work Experience
- At least 2 years
working experience in a medical facility
Skills/ Knowledge
- Excellent verbal
communication
- Expertise and
experience in medical insurance
- IT Skills
- Update with the
current trends on cost of the different service providers
- Good knowledge
of medical insurance and products
- Knowledge in new
trends, diseases and new treatments (vaccines) in the region
- Excellent
customer service skills
Underwriting Assistant– Medical
Purpose of the Job
To provide basic underwriting of risks according to client’s applications
Duties & Responsibility
- To perform
underwriting function for submitted proposals within the risk guidelines
and archiving the information in manual and electronic form.
- To verify that
product rates are adequate and within reinsurance terms before risk
acceptance
- Confirm that all
the proposal forms are captured electronically and premiums posted
- To issue and
dispatch proposal forms to the branches and the Policy Documents to the
clients
- To develop and
support a responsive and robust customer service system supported by
modern technology
- Submit reports
to Clients on scheme utilization
- Follow up on
renewal lapses to ensure the renewals are done timely.
- Ensure Timely
receipt capture and posting and allocation (Update customers premium
card/ledger), capture of Policy Loan repayments
- Develop and
ensure a clear Communication process on expected, received and missed
premium to clients, agency and management
- Contribute to
the development of an Automated process for underwriting
- Ensure credit
& debit notes are issued and Premium Refunds are timely and accurately
done.
- Process
commissions to agents, brokers and intermediaries.
- Help with on the
job training of new staff
Requirements
Academic Qualifications
Academic Qualifications
- Minimum
Bachelor’s Degree in a Business related field.
- At least 2
Insurance Professional ACII papers ACII or AIIK
Professional Qualifications
- At least 2
Insurance Professional ACII papers ACII or AIIK
Relevant Work Experience
- At least 2 years
as an Underwriter in a busy working environment or a related field.
Skills/ Knowledge
- Excellent
Communication skills, especially vocal and listening
- Computer
Literate in MS Office and other office applications
- Excellent
Interpersonal skills
- Good analytical
skills
- Knowledge of
trends in Insurance Underwriting
- Training skills
- Innovative
Claims Clerk – Medical
Purpose of the Job
To efficiently handle all claims and settle within stipulated timelines.
Duties & Responsibility
- Correct record
keeping of all received invoices, sorting and stamping when received.
- Ensuring that
all invoices captured are vetted and approved by the medical team so that
they pay the correct amounts.
- Ensure that
proper and complete instructions on claim eligibility are provided on pre
assessment sheet for proper and timely settlement of the claim.
- To have market
awareness of prices and costs within the private medical environment
within locations handled.
- Provide feedback
to Team Seniors of any errors recorded with suggestions for improvement Speed
and accuracy in data capturing, picking any queries and reporting.
- To update system
notes for claim assessed accurately and timely.
- Ensure correct
and timely reports are provided to Team Seniors for day to day work
management in the required format.
- To actively
participate in regular Team meetings and daily huddles and provide support
to Team Seniors
- To provide
support and assistance to other functions of the department as and when
required by Team Seniors and Manager.
- To resolve any
technical or contentious claims within the boundaries of claims knowledge
and policy held.
- Check claims
within authority limits and record errors.
- To fully
investigate all information that is received concerning claims and to
query any anomalies that may occur.
- Email queries
and telephone calls to be auctioned within 24hrs.
- Refer all
complaints to Claims Supervisor for action/advice
- To manage and
develop the internal and external relationships which allow the claims
function to operate effectively and efficiently.
- To promote the
best image for the company through the professional appearance and
behavior and adhere to company standards and procedures.
- To maintain the
highest level of personal conduct.
- To assist in any
Team Projects
Academic Qualifications
- Minimum of a
Bachelor’s degree in a business related field.
Professional Qualifications:
- Good progress
towards the achievement of a diploma in Insurance from the College of
Insurance or Chartered Insurance Institute (UK) is an added advantage.
Relevant Work Experience
- At least 2 year
working experience in a medical facility
Skills/ Knowledge
- Excellent verbal
communication
- Expertise and
experience in medical insurance
- IT Skills
- Update with the
current trends on cost of the different service providers
- Good knowledge
of medical insurance and products
- Knowledge in new
trends, diseases and new treatments (vaccines) in the region
- Excellent
customer service skills
Actuarial Assistant
Purpose of the Job
To provide actuarial analysis to CIC Life to ensure the company is always aware of its liability position, product performance and provide expertise in product development and pricing.
Duties & Responsibility
- Preparation of
valuation data
- Assist in the
performance of statutory and non-statutory actuarial valuation of the life
business
- Determine the
level of profitability and performance of new and existing products
- Product
development and pricing of life insurance products
- Statistical
analysis of the life business, pension and medical business
- Assist in the
forecast of actuarial liabilities of the life business
- Market
intelligence
- Analysis of
industry statistics
- Monitor per
policy expense of products
- Monitor
mortality experience to determine sufficiency of premiums
- Liaising with
the external actuary on all actuarial aspects and compliance to the
insurance act
- Work closely
with the underwriting department to determine the adequacy of premium
rates
- On-going Data
clean up and system audit
Requirements
Academic Qualifications
Academic Qualifications
- BSc. Actuarial
Science
- At least 3
Professional Actuarial papers completed
Professional Qualifications
- At least 3
Professional Actuarial papers completed
Relevant Work Experience
- Total of at
least 1 year working experience the insurance industry
Skills/ Knowledge
- Excellent in
statistical analysis
- Knowledge of
statistical packages (eg. SASS)
- Excellent use of
excel
- Analytical
skills
- Problem solving
skills with attention to detail
- Progress in
Actuarial exams
- Proficient
knowledge on the insurance industry in Kenya
- Excellent report
writing and presentation skills
General Manager - Medical Division
CIC Insurance Group is the leading Co-operative Insurer in Africa and one of the top three insurance companies in the country.
CIC Insurance Group is the leading Co-operative Insurer in Africa and one of the top three insurance companies in the country.
Currently, the Group has three subsidiaries; CIC Life Assurance
Company Ltd, CIC General Insurance Ltd and CIC Asset Management.
Recently the Group was listed on the Nairobi Securities
exchange. CIC has businesses operating all over Kenya with 18
branches.
In order to execute its’ ambitious growth and expansion
strategy, CIC Group wishes to recruit a high caliber individual in the position
of General Manager-Medical Division.
They will be part of the leadership team and will play an
integral role in influencing and executing overall company strategy and plans.
Key roles & responsibilities
Key roles & responsibilities
- Responsible for
the overall leadership and management of the medical business to ensure
that the revenue growth and targets are achieved, that the products
offered are competitive and that service delivery and customer service are
delivered with utmost highest standards for profitability and business
sustainability.
- Prepare the five
year strategic and the annual operating plans for the division and cascade
the same to the team.
- Develop,
implement and continuously review technical,
- operational and
administrative guidelines in Medical Underwriting, Claims and Business
Development/Marketing.
- Collect and
analyse market information on medical insurance and make appropriate
changes to plans and strategies. Develop new products and new benefit
structures in keeping with customer requirements and market trends
- Oversee and give
technical input in Medical Underwriting to ensure effective medical risk
assessment and rating for all new cases and renewals.
- Ensure that
benefit utilization management and claims processing is done effectively
and efficiently to meet customer expectations and loss ratio targets.
- Meet service
level agreements with business partners, particularly medical service
providers, Brokers and Agents and efficiently meet customer expectations .
Academic and professional Experience
- Graduate of
Health Sciences ( MBChB, BScN) with additional training in health
insurance and health management. Postgraduate training in management
(MBA/MPH/MHSM) is an added advantage.
- ACII or
equivalent qualification is an added advantage.
- At least 10
years’ experience with at least 5 in health Insurance, health systems or
business management.
Leadership and other Competencies required
- A strategic
thinker with ability to create and conceptualize the business needs in a
fast changing environment
- A clear
entrepreneurial spirit
- Result oriented
with ability to influence and mentor others
- Excellent people
and organizational management skills
- Well-developed
public relations and interpersonal relationship skills.
- Ability to apply
medical knowledge (and clinical experience where appropriate) in product
and service design, risk acceptance and the management of benefit
utilization and claims.
- Knowledge of the
current trends in healthcare and medical insurance.
- Extensive
networks with Service Providers and other medical insurers.
If you meet the above requirements and consider yourself up to
the challenge, please email your application and a copy of your CV clearly
indicating on the subject of your email the job Ref Number HRD-GMM-3/4/2013 to;
The Group Human Resources Manager
CIC Insurance Group Ltd
P O Box 59485-00200
Nairobi
Email to: gmrecruitment@cic.co.ke
The application should reach us by close of business on 17th April, 2013. Please note only shortlisted candidates will be contacted.
The Group Human Resources Manager
CIC Insurance Group Ltd
P O Box 59485-00200
Nairobi
Email to: gmrecruitment@cic.co.ke
The application should reach us by close of business on 17th April, 2013. Please note only shortlisted candidates will be contacted.
