Job Title: Client Service Manager
Department: Media
Reports to: Chief Executive Officer
To interact with clients to provide and process information in
response to enquiries, concerns and requests about products and services.
Maintain client satisfaction by providing problem-solving
resources; and follow-up to ensure the job is delivered as promised.
To source for new clients as well as look for repeat business
within existing clients.
Primary point of contact for clients.
Key Job Accountabilities
Key Job Accountabilities
- Ensure the
quality of services and products meet the Consult requirements for
superior client service.
- Oversee Media
product marketing and sales campaigns.
- Provide product
knowledge training to Media clients.
- Meet set target
revenues in the defined time frame.
Duties
- Deal directly
with clients either by telephone, electronically or face to face
- Respond promptly
to customer inquiries
- Handle and
resolve customer complaints
- Obtain and
evaluate all relevant information to handle inquiries and complaints
- Perform customer
verifications
- Process orders,
forms, applications and requests
- Direct requests
and unresolved issues to the IT Support department.
- Manage Media
client accounts.
- Keep all records
of customer interactions and transactions
- Record details
of inquiries, comments and complaints and details of actions taken
- Communicate and
coordinate Media activities with internal departments
- Follow up on
client orders to ensure they are delivered as promised.
- Any other duties
as may be allocated.
Performance Measures
- Number of
Clients signed at Media.
- Unresolved
customer queries/complaints.
- Revenue Targets
Person Specification
Work Experience
- More than 3
years experience in Sales, Marketing or Product development.
- Experience in
the digital advertising field i.e. Indoor and Outdoor Advertising.
Education Requirements
- Bachelor degree
in Marketing required.
Skills
- Excellent
Written & Spoken Communication.
- In-depth
knowledge of digital advertising.
- Project
management skills
- Strategic
planning skills
- Use of MS
Office.
- Customer and
problem-solving skills
- Presentation
skills
Training
- Delivering
Presentations
Personality
- Confidently
spoken
- Proactive
- Innovative and
creative
- Ability to
multi-task
- Willingness to
learn
- Honest
- Organized
- Attention to
detail
- Diplomatic
- Team player
Special Requirements
- After-hours work
may be necessary in case of pending work.
To apply
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.
Please send your curriculum vitae to recruitment@careerdirections.co.ke before Monday 8th April 2013 indicating the minimum salary expectation on the subject line.
