Safaricom Limited is the leading mobile telecommunications
company in Kenya.
We are at the forefront of the industry and always seek to
attract and retain talented, creative and innovative team players who are
excited by the opportunity of pushing the frontiers of this evolving
technology, growing our services, exciting our customers and contributing to
our community.
Principal Operations Support Engineer - Operations Support
Ref: TECHNOLOGY_POSE_MAR _2013
Ref: TECHNOLOGY_POSE_MAR _2013
Reporting to the Senior Manager - Operations Support, the
position holder will be responsible for the effectiveness of all Operation
functions of the non-telecom elements in the Radio Access Network, ensuring
their availability meets or exceeds the requirements of the business.
This includes the Management, Quality Assurance and compliance
of all outsourced Managed Service activities including the management,
maintenance, logistics and security requirements associated with the Safaricom
BTS and MSR sites.
The job holder’s key responsibilities will be to:
The job holder’s key responsibilities will be to:
- Passive
maintenance contract set up and management of ongoing new BTS Managed
Service contracts relevant to regional operations;
- Formulation and
management of the contract governance framework;
- Formulation of
KPI and SLA deliverables to be measured and penalty situations for
non-adherence including regular reviews of their effectiveness;
- Continuously monitor
the performance of all Managed Service providers against the KPIs and SLA
for preventative as well as corrective maintenance activities;
- Continuously
formulate and agree with service providers, ways of improving performance;
- Carry out
regular Quality Assurance and Performance Audits of all Managed Service
Partners (MSP) in all Regions;
- Carryout regular
formulation of best practice guidelines on preventive maintenance for
outsourced activities within the regional operations department;
- Coordinate quarterly
and annual contract performance evaluations including formulation and
regular reviews of the performance evaluation criteria;
- Carry out weekly
analysis and reporting of contractor performance against set KPIs and SLAs
(Network Unavailability Ratio (NUR), Network Availability etc.;
- Drive compliance
to Health& Safety Compliance requirements amongst the Managed Service
Partners.
- Establish and
maintain a catalogue of all current passive maintenance contracts;
- Initiate
renewals or purchase justifications for contracts due for termination;
- Submit monthly
Managed Service cost figures to Budget Team and discuss and agree for
posting in financial books;
- Prepare yearly
forecast NOPEX figures for outsourced service as may be required by Budget
Team;
- Drive attainment
of efficiencies through automation of processes/activities/reports.
The ideal candidate should possess the following skills &
competencies:
- Degree in
electrical and electronics engineering or telecoms engineering or
mechanical engineering;
- 8 years working
experience in a technical role in operations and maintenance of which 3
should be in a managed services environment within a mobile
telecommunications operator
- Good
communication, analytical and interpersonal skills.
- Ability to lead
and influence others.
If you feel that you are up to the challenge and posses the
necessary qualification and experience please send your resume and application
letter indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title to the address below.
The deadline for application is Monday 1st April, 2013.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to internalapplications@safaricom.co.ke
