Production Support Engineer
Role & Responsibilities
Infrastructure monitoring , Backup monitoring , Windows Patching
Role & Responsibilities
Infrastructure monitoring , Backup monitoring , Windows Patching
Monitoring Alerts and taking appropriate steps laid down for a
specific alert
First Level Trouble shooting on batch job failures
SOP based resolution
Experienced in Production Server Environment.
Problem determination and resolution on a 24x7 basis.
Telephonic and Email based User Support.
SLA Checks
Required Candidate Profile
- Strong
customer service orientation
- Self
Starter
- Strong
problem analysis, resolution, and writing skills
- Good
interpersonal and communication skills
- Analytical
skills
- Strong
keyboard skills
- Ability
to perform in adverse situations
- Willing
to work in 24 x 7 environment
Technical Skills Required
Key skills required: (in the order of priority)
- Working
with HP OV / MS SCOM / IBM Tivoli Monitoring Tools
- Basic
Unix & Windows administration
- Knowledge
on Batch Tools (Tivoli Work Load Scheduler / Autosys / Control M)
- Knowledge
on Backup Tools (Netbackup / Backup Exec / TSM)
Specific Domain/Technical/Functional skills
- Infrastructure,
Batch and Backup monitoring
- Windows
/ Unix administration – Level 1
- Should
have used a monitoring framework (HP OV / IBM Tivoli )
- Trouble
shooting skills in Backup & Monitoring tools environment
- Should
be knowledgeable on Media handling procedures
- Meeting
SLA in time to fix the errors and problems.
- Incident
management
- Log
monitoring/maintenance
- Vendor
Coordination
- Knowledge
on ITIL Process
Deadline for sending CV is 15th March 2013.
Interested people should sent email with subject reading tittle
of the job to recruitment@viscarcapacity.com
