Product Account Manager
Location: Nairobi
Industry: ICT
Our Client, an Information Communications Technology firm
providing Custom Software Development, Mobile Banking, web solutions, alongside
other ICT based business services, seeks to recruit an IT Product Account
Manager.
The successful candidate shall also be responsible for ensuring
exploitation of full potential of the products sold to the existing customer
base and growth of the revenues being generated from the same on a continuous
basis.
Key Tasks and Responsibilities
- Retain the
portfolio of clients to an established KPI retention rate of 95%+ across
both products and revenue generated
- Popularize and
market designated IT Business solutions to your portfolio so as to
ensure complete uptake of the solution by the customers and high patronage
levels of the same
- Conduct regular
training, capacity building and educational discussions / events for your
portfolio to ensure that clients understand and visualize the full value
of the system that they invested in and in turn gain all benefits of the
same solution by way of putting it to full work and exploiting it to full
potential
- Interact closely
with the technical team and the accounts executives to gather,
monitor and analyze performance data and ongoing strategy on a regular
basis and devise corrective measures where need be
- Produce weekly,
monthly, quarterly status and performance reports on a client by client
basis and to analyze them with a view of improving the performance
- In liaison with
the technical team, take over the relationship management with the client
from the sales team once a sale has been made
- Pricing
management including inflation indexation and margin improvement of the
solution that the customer is using
- Conduct
marketing of the products in various forms including online email
marketing, SMS marketing, case study and story writing, mainstream
marketing e.t.c. to increase uptake and patronage of the solutions and
hence revenue generation and profitability
Qualifications and Competencies
- A Bachelor’s
degree/ Diploma in IT or relevant discipline
- 2-4 years experience
in account management and revenue based and benchmarked solutions with
experience of managing accounts and relationships for multiple clients
- Managing
accounts and relationships for multiple clients
- Must be able to
quickly understand the client, their products and their industry
- Experience in
managing project’s, co-coordinating team members, developing timetables
and setting deadlines in order to achieve client objectives
To apply, send your CV ONLY and cover letter to
jobs@flexi-personnel.com before Friday 15th March 2013.
Clearly indicate the position applied for and the minimum salary
expectation on the subject line.
