Position: Assistant Project Manager
Deadline to Apply:March 28, 2013
Start Date: April 15, 2013
Eligibility: Position open to local Kenyan hires only
About Innovations for
Poverty Action:
Innovations for Poverty
Action (IPA) is a non-profit research organization that creates and evaluates
approaches to solving development problems.
IPA disseminates the
results of its evaluations to policymakers, practitioners, investors and donors
around the world.
About the project:
The current project is an
innovative approach to evaluating healthcare in Kenya and will examine the
ability of individuals to improve outcomes in this sector.
Using exit interviews at
healthcare facilities and behavioral games (i.e. Community Workshops) in the
field, the study will collect data related to patient satisfaction and the
interactions of patients with healthcare providers.
As a result of these data,
the study will be able to understand patients’ willingness to report on
providers’ behaviors and how these decisions to report relate to patient
satisfaction.
The study will also
evaluate the willingness of providers to adjust their behavior based on these
reports.
These relationships and the
effectiveness of these reports will be examined in Nairobi and Nakuru Counties
and will include public, private and NGO-operated facilities.
The Assistant Project
Manager will be vitally important to the study, working directly with the
Project Associate to supervise the study’s Field Officers and Team Leaders and
ensure the quality of the study and its success.
In this role, the Assistant
Project Manager will gain valuable experience to further develop their
managerial skills, will take on high levels of responsibility for the study and
its success, will supervise data collection in the field and will perform back
checks in order to ensure that data collected is accurate.
This role requires an
individual with extensive supervisory experience, as the Assistant Project
Manager will assist in supervising 4 Team Leaders and 9 Field Officers involved
in the study.
The Assistant Project
Manager will spend roughly half of the study in Nairobi and half in Nakuru
County and will be required to travel within and between these regions.
Overnight stays in Nakuru lasting several weeks of the study will be
required.
The Assistant Project
Manager will be expected to work Monday through Saturday.
Tasks, Duties and
Responsibilities:
General
- Arrive to
work promptly and reliably, always setting an example for one’s colleagues
- Interact
with community members with the highest level of integrity and
understanding
- Collaborate
with colleagues to improve own skills and those of coworkers
Exit Interviews
- Represent
the study to officials, including District Medical Officers of Health,
requesting support for the project and explaining it purpose
- Travel to
multiple study sites in a day in order to observe exit interviews being
conducted
- Record
feedback for Field Officers to improve data collection practices and
improve coworkers’ skills
- Relay
findings to Project Associate and coordinate efforts to improve staff
performance in the field
Community Workshops
- Supervise
efforts of Team Leaders and confirm that recruitment and site selection
for Community Workshops has been successful
- Assist Team
Leaders, as necessary, in coordinating activities between teams
- Supervise
Team Leaders and Field Officers during Community Workshops to ensure that
protocols are being followed and materials are being read verbatim
- Record
detailed notes of observations and visit multiple Community Workshops in a
day
- Liaise with
Project Associate to improve Community Workshop and improve the skills of
coworkers
Back Checks
- Contact
respondents by phone confirm a subset of their answers and ensure that
data is accurate
- Follow
randomization protocols in order to select completed exit interviews for
this purpose
- Coordinate
with Project Associate to improve skills of data collection staff and the
clarity of data collection tools
Qualifications:
Required
- Extensive
supervisory and management experience related to field work and data
collection
- Strong
written and oral communication skills
- Experience
in training staff to improve data collection efforts and their accuracy
- History of
providing feedback to teammates and examples of this feedback improving
teammates’ work
- Previous
experience in conducting back checks on data
- Examples of
working on multiple tasks simultaneously and coordinating efforts of
different teams
- Ability to
collect completed surveys and community workshop materials and ensure
their safe delivery
- Willingness
to travel within Nairobi and Nakuru Counties
- Willingness
to work on Saturdays
Desired
- Bachelors’
degree or college diploma/certificate
- Experience
supervising data collection activities
- Experience
with behavioral games and/or exit interviews
- Interest in
healthcare research in particular
Position: Team Leader
Deadline to Apply:March 28, 2013
Start Date: April 15, 2013
Location: Nairobi and Nakuru Counties
Eligibility: Position open to local Kenyan hires only
About Innovations for Poverty Action:
About Innovations for Poverty Action:
Innovations for Poverty Action (IPA) is a non-profit research
organization that creates and evaluates approaches to solving development problems.
IPA disseminates the results of its evaluations to policymakers,
practitioners, investors and donors around the world.
About the project:
The current project is an innovative approach to evaluating
healthcare in Kenya and will examine the ability of individuals to improve
outcomes in this sector.
Using exit interviews at healthcare facilities and behavioral
games (i.e. Community Workshops) in the field, the study will collect data
related to patient satisfaction and the interactions of patients with
healthcare providers.
As a result of these data, the study will be able to understand
patients’ willingness to report on providers’ behaviors and how these decisions
to report relate to patient satisfaction.
The study will also evaluate the willingness of providers to
adjust their behavior based on these reports.
These relationships and the effectiveness of these reports will
be examined in Nairobi and Nakuru Counties and will include public, private and
NGO-operated facilities.
Team Leaders will play a central role in the study’s success and
will gain valuable experience in leadership in the field, data collection,
behavioral games and representing the study to officials.
Throughout their work, Team Leaders will oversee a team of three
Field Officers, supervising data collection and community workshops; will work
closely with the Project Associate to improve their own skills and those of
their colleagues; will be responsible for daily logistics; and will represent
the project in meetings with local Chiefs and facility heads.
Team Leaders’ will spend roughly half of the study in Nairobi
and half in Nakuru County and will be required to travel within and between
these regions.
Overnight stays in Nakuru lasting several weeks of the study will
be required.
Team Leaders will be expected to work Monday through Saturday.
Tasks, Duties and Responsibilities:
General
- Arrive to work
promptly and reliably, always setting an example for one’s colleagues
- Interact with
community members with the highest level of integrity and understanding
- Collaborate with
teammates to improve own skills and those of teammates
- Relay field
costs to Project Associate for reimbursement
Exit Interviews
- Represent study
to healthcare facilities, explaining study and asking for the facility’s
support
- Represent study
to local Chiefs, explaining study and asking for support
- Supervise Field
Officers conducting exit interviews and provide feedback to Field Officers
and Project Associate
- Ensure that
Field Officers adhere to training they received on exit interviews
- Conduct exit
interviews, setting a standard of excellence for the team to follow
- Scrutinize
completed questionnaires daily for completeness and consistency
- Secure completed
questionnaires and deliver to Project Associate
- Manage
compensation for respondents and distribute to Field Officers as needed
Community Workshops
- Introduce
Community Workshops to health facilities and recruit healthcare providers
for Community Workshops
- Visit potential
sites for Community Workshops and secure location to conduct these
Workshops
- Confirm
participation of healthcare providers and patients by phone
- Confirm
availability of site to host Community Workshops
- Lead Community
Workshop activities, calculate payments and distribute payments to participants
- Supervise
activities of Field Officers during Community Workshops, working to
improve own skills and those of teammates
- Explicitly
follow Community Workshop materials and ensure that other team members do
the same
Qualifications:
Required
- Demonstrated
ability to follow written directions perfectly
- Ability to
persuade others to follow written directions perfectly
- Strong oral
communication skills and ability to clearly describe a study and encourage
participation
- Ability to
accurately complete payment calculations, including adding, subtracting
and multiplying correctly
- History of
providing feedback to teammates and examples of this feedback improving
teammates’ work
- Examples of
working on multiple tasks simultaneously
- Ability to
collect completed surveys and community workshop materials and ensure
their safe delivery
- Ability to work
well with others and create a team environment where assisting teammates
is encouraged
- Willingness to
travel within Nairobi and Nakuru Counties
- Willingness to
work on Saturdays
Desired
- Bachelors’
degree or college diploma/certificate
- Experience
supervising data collection activities
- Experience
recruiting healthcare providers for research
- Experience with
behavioral games and/or exit interviews
- Interest in
healthcare research in particular
Position: Field Officer
Deadline to Apply:March 28, 2013
Start Date: April 15, 2013
Location: Nairobi and Nakuru Counties
Eligibility: Position open to local Kenyan hires only
About Innovations for Poverty Action:
About Innovations for Poverty Action:
Innovations for Poverty Action (IPA) is a non-profit research
organization that creates and evaluates approaches to solving development
problems.
IPA disseminates the results of its evaluations to policymakers,
practitioners, investors and donors around the world.
About the project:
The current project is an innovative approach to evaluating
healthcare in Kenya and will examine the ability of individuals to improve
outcomes in this sector.
Using exit interviews at healthcare facilities and behavioral
games (i.e. Community Workshops) in the field, the study will collect data
related to patient satisfaction and the interactions of patients with
healthcare providers.
As a result of these data, the study will be able to understand
patients’ willingness to report on providers’ behaviors and how these decisions
to report relate to patient satisfaction.
The study will also evaluate the willingness of providers to
adjust their behavior based on these reports.
These relationships and the effectiveness of these reports will
be examined in Nairobi and Nakuru Counties and will include public, private and
NGO-operated facilities. Field Officers are an essential part of our team and
will work together with the rest of our staff to make the study a
success.
Through their work as Field Officers, individuals will gain
experience in data collection related to healthcare; will learn new and
innovative techniques related to behavioral economics; will represent the
project in interactions with healthcare providers, patients and local
officials; will work together with the study’s staff to improve their skills
and the skills of their teammates; and will contribute to a deeper
understanding of healthcare in Kenya and the effects of citizen monitoring on
the quality of services individuals receive.
For this work, Field Officers will work together in teams of
four, with three Field Officers and one Team Leader. Roughly half of the study
will be spent in Nairobi and half in Nakuru County.
Travel within and between these regions is required.
Overnight stays in Nakuru lasting several weeks of the study
will also be required.
Field Officers will be expected to work Monday through
Saturday.
Tasks, Duties, and Responsibilities:
General
- Arrive to work
promptly and reliably, always setting an example for one’s colleagues
- Interact with
community members with the highest level of integrity and understanding
- Collaborate with
teammates to improve own skills and those of teammates
- Relay field
costs to Team Leader for reimbursement
Exit Interviews
- Represent study in
interactions with healthcare facilities, local Chiefs and patients
- Conduct surveys
outside healthcare facilities, clearly and accurately recording
respondents’ answers
- Screening
individuals for Community Workshops and recruiting them for participation
when applicable
- Leading by
example, showing strong work ethic and an attention to detail
- Inspiring
teammates to improve their skills, while working with teammates to improve
one’s own
- Exceptional
organization skills to ensure that data collection materials are not lost
Community Workshops
- Represent study
in interactions with healthcare providers and patients at Community
Workshops
- Confirm by phone
the availability of individuals to attend Community Workshops
- Prepare
Community Workshop sites for activities
- Lead and assist
Community Workshop activities, following instructions perfectly
- Clearly answer
participants’ questions related to activities when necessary
- Ensure that
participants follow Workshop rules and correct them when rules are ignored
or participants speak out of turn
Qualifications:
Required
- Demonstrated
ability to follow written directions perfectly
- Ability to
persuade others to follow written directions perfectly
- Experience in
data collection and a demonstrated ability to record results clearly and
accurately
- Willingness to
learn new data collection techniques and improve on existing skills
- History of
providing feedback to teammates and examples of this feedback improving
teammates’ work
- Ability to work
well with others and create a team environment where assisting teammates
is encouraged
- Willingness to
travel within Nairobi and Nakuru Counties
- Ability to
supervise participants in Community Workshops and enforce Workshop rules
when necessary
- Willingness to
work on Saturdays
Desired
- Experience
recruiting participants for research
- Experience with
behavioral games and/or exit interviews
- Interest in
healthcare research in particular
To Apply:
To apply please send a cover letter and detailed CV, 3
references, daytime phone number(s), and email address.
Your CV should include your scores or grades and other measures
of academic achievement, and details about any relevant work experience.
Applications can be submitted to any of our branch offices,
or by email to jobs-kenya@poverty-action.org,
or by post office using P.O Box 373, Busia area code 50400
Kenya.
If you submit by email, please ensure that the subject line
reads: “FIELD OFFICER”REF NO: HPCIR-2013-03-01
Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the Field Officer. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs-kenya@poverty-action.org.
Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the Field Officer. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs-kenya@poverty-action.org.
