Our client, a Motor Vehicle Dealer in industrial area seeks to
recruit candidates to fill in the following positions.
1) Branch Manager– Eldoret / Mombasa/Nairobi
The branch manager will be reporting to the Managing Director.
The successful candidate will be responsible for the overall
performance of the branch ensuring delivery of superior service delivery to
clients of new vehicle sales, parts, service and repair.
Key Responsibilities
Key Responsibilities
- Participate
in the development of, recommend, and implement strategic policies to enhance
branch performance.
- Ensure
the Branch meets budgeted targets and yields profitability.
- Provide
administrative oversight on business development initiatives at the
branch.
- Co-ordinate
operations of all departments within the Branch ensuring efficiency.
- Mentor,
appraise and review periodic performance of branch staff for higher
performance
- Ensure
security of company premises
Qualifications
- University
degree preferably in marketing
- Minimum
of 8 years supervisory experience in a motor related industry
- Demonstrated
business development experience.
- Enjoy
being measured and judged by financial & administrative performance
results
2) Service Manager –
Mombasa/Nairobi
Above candidate will be reporting to the Managing Director.
Above candidate will be reporting to the Managing Director.
The successful candidate will be responsible for ensuring
vehicle service / repair is undertaken in a timely and correct manner ensuring
customer care / satisfaction.
Key Responsibilities
Key Responsibilities
- Plan,
prepare and drive the implementation of workshop policies and procedures
ensuring compliance.
- Evaluate,
advice and oversee the cost effective, sustainable and timely service /
repair of client vehicles and ensuring completeness in repair solutions at
all times.
- Ensure
client enquires are addressed in a courteous, customer friendly and timely
manner.
- Assign
mentor, appraise and review periodic performance of assigned staff.
Qualifications
- University
degree or equivalent in Mechanical Engineering.
- Minimum
of 7 years supervisory experience in a busy vehicle service / repair
environment is essential.
- Computer
literacy essential
3) Service Advisor
Key Tasks and Responsibilities
Key Tasks and Responsibilities
- Must
be able to understand and explain the maintenance that a car may need,
give price estimates and make suggestions about future work.
- To
ensure the highest standard of courtesy and integrity when interacting
with customers and members of the public.
- To
receive customer enquiries by telephone and in person and successfully
convert these into service bookings.
- To
maximize service sales and profitability by selling core, value added and
incremental products.
- To
record accurately vehicle information, refer to service histories and
effectively follow-up and prospect customers to secure repeat and
incremental business.
Qualifications, Training and Experience
- Certificate/Diploma
in Business management
- Current
knowledge of manufacturer’s warranty procedures and documentation.
- Current
knowledge of Mechanical Breakdown Insurance company procedures and
documentation.
- Ability
to communicate clearly and unambiguously with customers, members of public
and other staff members and record all such interaction accurately.
- Ability
to calm and manage distressed and otherwise difficult customers in an
effective manner.
- Must
be skilled at listening, problem solving and communicating orally.
- A
thorough knowledge of cars and repair work is necessary.
4) Sales Executives –
Eldoret / Meru / Mombasa /Nairobi
Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.
Key Responsibilities
Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.
Key Responsibilities
- Implement
the company sales strategy
- Identify
client budget and needs, and sell appropriate vehicle while achieving
sales targets.
- Keep
abreast of incoming inventory, features, accessories and advice clients
accordingly
Qualifications
- University
degree preferably in marketing
- Minimum
of 3 years demonstrated selling experience
- Computer
literacy essential
- Strong
communicating skills and able to relate with diverse clients
- Enjoy
being measured and judged by financial performance results
Interested and qualified candidates should send their
applications to recruitment@careerresources.co.ke before 22nd March 2013 and
remember to indicate the position you are applying for as the email subject.
