The Account Manager serves as the primary
business contact for the client and is responsible for client
satisfaction.
The AM is expected to
consistently provide excellent customer service to accounts, as well as
represent client needs and goals within the organization to ensure
quality.
Responsibilities:
- Responsible
for all client communications, conflict resolution, and compliance on
client deliverables and revenue.
- Reviews all
major deliverables (i.e. strategic brief, function spec, tech spec, etc.)
to ensure quality standards and client expectations are met.
- Ensures that
client issues are dealt with in an efficient manner, informing the Account
Director or Managing Director of any problems that may arise.
- Owns the
contract and contract renewals for new work for an existing client.
- Approves
Change Orders and invoices, and is responsible for payment collections.
- Works
closely with the project team in order to maintain a continuous knowledge
of project status in order to identify potential issues and/or opportunities
within or related to the project.
- Ensures that
all processes and procedures are completed, quality standards are met, and
that projects are profitable.
- Aware and in
pursuit of opportunities for account growth and new business, involving
the Account Director, Sales or other Q-Bridge support.
- Communicates
the client's goals and represent the client's interests to the team.
- Provides
regular two-way communication between the client and team, to provide
strong team representation and set proper client expectations.
- Understanding
of company capabilities and service, and effectively communicates all
offerings to the client.
- Reports to
the Account Director, providing regular input on all account activity,
including status and call reports on a weekly basis.
Requirements:
- Proven
Account Management skills required in order to create, maintain and
enhance customer relationships
- Minimum 1
year of Account/project management experience
- Extremely
detail oriented
- Technical
competence (understand software, hardware, networks, etc)
- Motivated,
goal oriented, persistent and a skilled negotiator
- High level
of initiative and work well in a team environment
- Excellent
written and oral communication skills
- Handles
stressful situations and deadline pressures well
- Plans and
carries out responsibilities with minimal direction
- Undergraduate
degree
When applying:
Please include a cover letter, resume and at minimum a link to your personal URL/portfolio.
Send to jobs@kehldesign.com
Please include a cover letter, resume and at minimum a link to your personal URL/portfolio.
Send to jobs@kehldesign.com
