Position: Customer Service and Logistics Coordinator
Reports to:Customer Services and
Supply Chain Manager
Main Purpose of the Role
Participate in the
planning, development, and execution of strategies to drive best practices
adoption and sustainable value creation in order management; forecasting and
logistics service provision management.
Job Scope and Context
Customer deliverables
- Orders are
received and accurately processed on the system according to instructions
and available stock
- Orders are
followed up with brand owners and affiliates for timely dispatch.
- Shipments
arranged according to agreed Incoterm.
- VAP’s
shipments by country monitored according to projections with Sales and
Marketing teams
- Freight is
controlled and monitored
- Required
export documentation issued or obtained from brand owners or Affiliate
companies.
- Order lead
times followed up to mitigate any issues that may come up promptly.
- Advise on
Incoterms and other compliance issues that are country specific e.g.
pre-inspection.
- Invoices
issued correctly
- Debtor
invoices received and controlled to align with accounts
Demand and Supply Planning
- Optimum
planning and satisfaction of customer’s demand or replenishment needs in
the most cost effective way and required speed
- Delivering
effective business solutions on time and error-free, monitoring the
effectiveness of solution design
- Ensure a
monthly rolling forecast for each customer and develop a collaborative
approach with sales, marketing in order to achieve an accurate projection.
Use of appropriate forecasting tools is essential
- Ensure
proper coordination of product availability in any contracted logistics
provider warehouses in line with forecast projections as well as stock
cover policy to avoid out of stock.
- Monitor and
keep a timely record of lead times from brand owners and other affiliates
to consolidation warehouse or customer directly in order to avoid any
compromise of order dispatches as per customer needs and expectations.
- Productive
relationships with internal and external stakeholders maintained
- Develop a
collaborative relationship with Sales and marketing
- Sustained
relationship with Logistics Providers
- Develop and
manage relationship with other agencies
Job Requirements:
Minimum Educational
Requirements and Work Experience:
- University
graduate in either supply chain, business management with minimum 2 year
experience in a supply chain role or university graduate in any other
field with 3 years minimum experience in a supply chain role.
- A graduate
diploma (CIPS) or any other national higher diploma in Supply Chain or
Logistics with minimum 5 years’ experience.
- Experience
in import and export order processing and supply chain within cross
borders is an added advantage.
- French
speaking is also an added advantage.
Functional and Technical Competencies:
- Demand and
Supply Planning (Forecasting),
- ERP and IT
processing,
- Import/
Export Procedure,
- Excellent
Communication skills,
- Customer
Service,
- Warehousing
and distribution,
- Good
geographical knowledge.
How to apply
To apply for this position
send your CV to mycv@myjobseye.comquoting the position in the subject line and
preferred location.
Kindly also mention your
current/ last salary and benefits.
Only shortlisted candidates
will be contacted
