Client
Relations Executive – Medical
Advisory
Resolution Health East Africa Limited is a leading Medical Insurance Provider. With over 65,000 members in our fold, we have learned to adapt in this constantly changing society, and develop products that are effective and relevant to our members.
Reporting to the Client Relations Manager the Client Relations Executive role is to provide medical advisory services in respect to the utilization of benefits with emphasis on preparing reports and offering recommendations.
Key Outputs
- Schedule
and send monthly claims utilization reports for corporate clients.
- Prepare
and send disease trend reports to corporate clients on a quarterly basis.
- Plan
and coordinate health talks and other health education activities in
conjunction with the Account Executives or sales staff.
- Coordinate
and communicate with doctors and other service providers/suppliers
involved in delivery of health talks or health education activities for
corporate clients.
- Prepare
health education articles and other material and coordinate the
dissemination of the same including monthly articles on current health
topics and disease trends.
- Receive
and respond to queries raised by internal or external clients on medical,
health and related topics within 24 hours.
- Meet
with walk in members to address and advise on medical and utilization
queries/issues.
- Prepare
other relevant reports on utilization and medical issues as requested.
Qualifications & Experience
- Nursing
degree or KRCHN qualification.
- Good
computer literacy levels especially in MS Office with excellent excel
skills – a must.
- Strong
Customer Service aptitude.
- Good
written business English with reporting writing skills
- Minimum
of one year experience in a large modern hospital set-up.
- Workexperience
in an insurance company handling claims reports - an advantage.
Person Specification:
- Knowledge
of the company’s products and services.
- Excellent
knowledge of the applicable business rules and policies.
- Superior
organizational skills.
- Excellence
driven with an appreciation for accuracy and timeliness.
- Ability
to work in a team and foster team spirit.
- Ability
to adapt to change and learn new skills readily.
- Good
interpersonal skills with a pleasant and friendly disposition.
If you believe you are a team player and would be a valuable
resource to this ever growing brand, kindly email your:
- Application
letter
- Updated
CV listing three references
- Expected
remuneration package
- Availability
should you be offered the position
By Monday, 18th February 2013 to hr@resolution.co.ke.
Only shortlisted candidates will be contacted.
Kindly ensure you quote the position on your email.
My Health, My Life, My Resolution
www.resolution.co.ke
