Job Title: Office Administrator
Branch: Homabay, Migori and Siaya
Salary: 15,000 Depending on qualifications
Reports To: Regional Customer Service Officer.Branch: Homabay, Migori and Siaya
Salary: 15,000 Depending on qualifications
Purpose of the job:
Manages the Customer Service & operational aspect of the Branch.
Develops and monitors adherence to policies and procedures for
this purpose.
Functions/Responsibilities:
Functions/Responsibilities:
- Be familiar with
all FEP products, policies & guidelines and apply them as required.
- Market and cross
sell FEPs products.
- Provide
excellent Customer Services to the Branches customers.
- Administer the
Branch Office operations in the branch as well as supporting Marketers and
county chairs within the Branch.
- Timely
production of all reports on branch performance.
- Review branch
performance and report monthly on branch profitability to the Regional
Customer Service /Operations Supervisors in liaison with the accountant.
- Participate in
the preparation and management of the operational budgets for the Branch.
- Ensure
compliance with regulatory and statutory provisions regarding risk
management, prompt reporting of risk provisions within the Branch, this
includes County/ Municipal licenses.
- Respond to
emails and queries from the customers, Managers, colleagues, e.t.c with
the agreed Turnaround time.
- Any other duties
as may be assigned by the Regional Customer Service Officer
Skills / Experience:
Competencies
Competencies
- Good leadership
and business skills,
- Strong
communication and Negotiation skills.
- Good interpersonal
skills.
- People
management skills.
- Planning and
organizational skills.
- Good
presentation skills.
- Complaints
handling skills.
- Listening and
questioning skills.
- Good in
relationship building and maintaining.
- Excellent sales
and marketing skills.
- High initiative
and ability to work independently with minimum supervision,
- A person of high
integrity and ethical behavior is a key requirement,
- Be result
oriented and possess excellent communication and interpersonal skills
Qualifications (Education and Experience)
- 1 year
experience in customer service/Office Administration.
- Conversant with
computer packages, conversant with Microsoft Excel.
- Diploma in
Business related course or Secretarial stage 2 (KNEC)
Key Measurable Goals
- Growth in
Customer numbers
- Budget controls
- Petty cash
management
- Office
Organization
- Timely provision
of stationery, furniture and equipment to branches
- Prudent petty
cash management
- High Revenues in
comparison to expenditure
If you feel you have met the above expectations forward your resume
and testimonials to vacancies@fep-group.com on or before 22nd January
2013.
The position is urgent and the C.V ‘s received at the initial
stage will be shortlisted
(Only those that will have met the requirements).
