You are
great talent! We all want to find a company that will let us grow and reach our
potential.
We are
a large international company that will provide you the chance to learn from
supportive managers in an inclusive workplace that you can best showcase your
talent.
1. Relationship Managers (On-Target-Earnings between KES 450k and 690k.)
Key Performance areas for the role:
- Develop and
maintain long-term commercial relationships with customers
- Develop strong
working relationships with customers at all levels, to achieve buy-in and
implement the agreed Customer Value Propositions.
- Achieve targets
on sales volumes and commercial contribution.
- Identify and
pursue all opportunities to upsell and cross-sell.
Minimum requirements/Competencies
- Bachelor’s
degree in any related area of study with at least 3 years work experience
- Hands on
experience in selling and customer relationship management
- Good problem
solving skills
2. Customer Service
Manager
Call center management experience is a pre-requisite for this role.
Key Performance areas for the role:
- Manage all
customer service functions in the call center with emphasis on creating
and maintaining call center protocolsand guidelines that are focused on
customer satisfaction, responsiveness and operational efficiencies.
- Develop a
customer service policy for the organization.
- In conjunction
with HR, hire, train, supervise and manage all customer service agents.
- Provide
leadership, feedback and coaching as needed
- Other duties as
assigned
- Recommend
changes to customer service processes in effort to improve service and
overall customer service satisfaction
Minimum requirements/Competencies
- Bachelor’s
degree in any related area of study with at least 3 years work experience
- Hands on
experience in call center management
- Good
communication and interpersonal skills
3. Bid Manager
Bids are a high-stakes, ultra-competitive business, with no second prizes or chances. Because they are so critical to winning new work, as well as keeping existing contracts, the bid manager will be a vital team member of our commercial department.
Key Performance areas for the role:
- Submitting a
completed bid to an existing or prospective client, on time and within
budget
- Working under
the direction of the commercial director, the Bid managerwill be required
to have an excellent appreciation of what the client needs and how best to
articulate how their organisation can provide that.
- Work closely
with a core team while bringing in subject matter experts when required.
Minimum requirements/Competencies
- Bachelor’s
degree in any related area of study with at least 3 years work experience
- Hands on
experience in managing bidding process
- Good analytical,
communication and presentation skills
If you
are up to the challenge, and possess the necessary qualifications and
experience, please send your detailed resume with your cell phone number via
e-mail to great.talent2013@gmail.com
Please indicate your experience/qualification and clearly quote the job title in the subject line.
