Horizon
Contact Centers is a fully on demand International Contact Center and Business
Process Outsourcing (BPO) Company.
We are looking to fill the following position;
Position: Senior Application and Database Developer and Administrator
(a) KPIs will be formulated and measure against the following:
- Ensure effective
implementation of all departmental processes, policies and procedures.
- Efficient and
effective automate at reasonable cost, ALL back office processes that have
an impact on the most important unit of the organization, the production
floor, to deliver real time operational stats to empower operations to
make real time decisions.
- Efficient and
effective automate all back office operations to ensure that all
employees’ activities and task on any systems contribute to achieving
their objectives.
- Provide metrics
to show cost / revenue impact of workflow processes on Horizon’s bottom
line.
- Work with Call
Center Service Managers to ensure production workflows meet and exceed our
client’s expectation and grow existing business from the client with the
ultimate aim of establishing strategic alliance with the client.
- Ensure
successful change management in the automation of the enterprises
departmental business processes.
- Ability to lead
effectively to ensure target objective are met for all projects.
- Ability to
implement in timely manner all projects, which will include managing and
mitigating risks.
(b)
Knowledge, skills and experience
- 6 + years
professional experience in a corporate enterprise setting with the
following
- 6 + years in a
Senior Technical Position Application/Database Developer with Experience
C++, PHP, ASP, MySQL, LAMP, Linux, MS SQL, Oracle, and other object
oriented;
- 6 + years
experience in Technical Scoping and Specification, Accountability for the
technical aspects of the implementation of project plans including
technical design documents and diagrams;
- 6 + years
experience of database design, management and development working with
designers and developers.
- Bachelors degree
and four years of related database administration experience and 6 plus
years of related database support experience;
- Have in-depth
knowledge of the software development life cycle, project management to
met deadline and people management to ensure all projects are delivered in
a timely and cost-effective manner.
- Experience in
CMM level 5 programming and project management environment is a big
advantage.
If you
believe this is an exciting and challenging opportunity for you; then please go
to www.horizoncontactcenters.com for more
details and to apply.
An
attractive remuneration is offered for the above position.
Only
shortlisted candidates will be contacted.
Closing date is Friday
08th February 2013.
