Mars
Institute of Computer Technology wishes to invite applications from highly
competent dynamic, self-driven and results oriented candidates to fill the
following vacancies in the organization.
Software Support Consultant (one position)
Description/Job Summary
To provide effective on-site and remote technical support to MICT’s Marstrack ERP system clients. The role will be to provide a range of 1st and 2nd line support our clientele in Mombasa: being first point of call for any enquiries, troubleshooting and resolving problems remotely or on-site, logging incidents and providing support to existing clients.
The position does not require programming expertise only a basic understanding.
Responsibilities:
- Receive and
respond to client queries and issues in the shortest time possible
- Logging of
support calls/emails and escalating the same to development team
- Provide training
and reference manuals to clients to ensure they are well equipped to use
Marstrack system.
- Resolve problems
or contact supervisor for additional technical support On-site or Remote
as necessary
- Prepare daily
and weekly reports and submit to supervisor
- Works on
assignments that are semi-routine in nature, but recognizes the need for
occasional deviation from accepted practices
Requirements:
- First degree in
IT, Computer Science, BBIT or equivalent
- Working
knowledge of SQL based reporting tools such as crystal reports will be an
added advantage
- Good working
knowledge of Microsoft Windows Operating Systems configuration and
administration
- Good working
knowledge of office automation applications (Microsoft Office)
- Excellent
analytical, problem solving and negotiation skills
- Excellent
communication and inter-personal skills.
- Must be able to
work in a multi-cultural environment
- Must demonstrate
a strong willingness to meet the customer’s needs while balancing the
organization’s needs and priorities
- Must demonstrate
eagerness and aptitude for acquiring necessary technical knowledge, skills
and judgment to accomplish a result or to serve a client’s needs
effectively
- Excellent
time-management skills.
- Ability to work
in, and contribute to, team building environment
- Must be able to
speak, understand and write fluent English
Interested
and qualified candidates should submit their application letters and detailed
CV’s together with names and addresses of three referees to the email address
below. Shortlisted candidates will be contacted by 21st December, 2012.
Only applications sent via email will be considered.
The Director,
Marstrack ERP Systems
E-mail: admin@marstrackerp.com
To be received by EOB Wednesday 19th December, 2012.
Only applications sent via email will be considered.
The Director,
Marstrack ERP Systems
E-mail: admin@marstrackerp.com
To be received by EOB Wednesday 19th December, 2012.
