Security World Technology
limited, is the leading distributor of electronic security and safety
equipments /solutions in East Africa, with offices in Kenya, Uganda, Tanzania
and Rwanda.
Front Office Assistant
Purpose
The Front Office Assistant
is responsible for providing secretarial, clerical and administrative support
in order to ensure that Customer services are provided in an effective and
efficient manner.
Job Responsibilities
- Making and
extending of telephone calls to staff
- Receiving
and directing visitors
- Designing of
office publications
- Writing
formal emails and receiving of the company emails and forwarding to
respective subject emails.
- Making
travel arrangements and booking of hotels for Directors, Staff and
Business Partners.
- Writing
/typing formal letters for the company.
- Handling and
recording of all customer complaints and seeking advice if need be from
management
- Conducting
customer satisfaction surveys and carrying out research on new product
lines.
- Managing the
Directors Diary
- Stationery
requisition and order.
- General
Housekeeping - to maintain the highest standards of cleanliness in the
reception and showroom areas
- Patiently
listens and responds to customer queries.
- Understand
and adhere to the escalation process.
- Take full
ownership of customers' problems and ensure complete customer satisfaction
of problem resolution
Person Specifications
- Diploma in
Public Relations, customer service,/front office/ Business Admin
- 2 years
experience in a similar field
- Must be
friendly, smiley, sociable and welcoming to customers, to create a great
atmosphere
- Be helpful
and ready to go out way to help our customers
- Able to
build and maintain good relationships with all team members
- Eloquent in
communication and impeccable presentation skills
- Analytical
and good problem solving skills
- MS office
suite savvy
- High
integrity and trust worthy
- Good
organizational skills
All
applicants should address their applications & CV to the HR &
Admin Manager.
Please send all
applications to hr@securityworldtech.com
Send applications by 29th
December 2012 stating current & expected salary on the subject line
(applications without will not be considered)
Only shortlisted candidates
will be contacted.
