Customer Service Representatives (30)
The
Customer Service Representative is required to provide exceptional customer
service experience to customers by handling incoming calls in a highly
professional manner in a target based environment, where meeting Key
Performance Indicators is important.
Duties and Responsibilities:-
- Maintain
customer experience levels within the quality standards stipulated.
- Handle
objections by building rapport with customers.
- Update
information onto the CRM.
- Adhere to Data
Protection policy with regards to confidentiality of customer details.
- Recognize
opportunities for cross selling to customers, by advising on new and
existing services which may suit their requirements.
- Patiently
listens and responds to customer queries.
- Understand and
adhere to the escalation process.
- Provide peer
support to other Customer Service Representatives in an effort to improve
overall team performance
Minimum knowledge, skills and experience:
- A Diploma from a
recognized tertiary institution, however holders of an undergraduate
degree will have an added advantage
- Fluent in the
English Language (neutral and clear accent)
- Above average
typing and IT literacy skills
- Flexible to work
day and night shift hours
- Ability to
handle complaints in a polite; empathetic and professional manner
- Remains calm
when faced with difficulty or angry customers.
- Initiative to
update self on new and current products and/or services and promotions
- Ability to
handle busy periods by managing one’s stress levels.
- Maintains a
positive attitude and enthusiasm when faced with routine work
- Certificate of
Good Conduct is a prerequisite
If you
believe this is an exciting and challenging opportunity for you; then please go
to www.horizoncontactcenters.com for more
details and to apply.
An
attractive remuneration is offered to the successful candidates.
Only
shortlisted candidates will be contacted.
Closing
date is 31st January 2013.
