As part
of the broader Enterprise Operating model, The Safaricom Enterprise Business in
partnership with the Vodafone Global Enterprise are looking to set up a Sales
and Services hub in Kenya serving the East African Region.
This
partnership will not only position our Enterprise offering strategically to
ensure growth and market dominance, but will also guarantee job creation.
We are
pleased to announce the following exciting vacancies in the Vodafone Global
Enterprise.
In
keeping with our current business needs, we are looking for persons who meet
the criteria indicated below:
Commercial Analyst
Commercial Analyst
Ref: EBUVGEA_CA__NOV _2012
Role purpose;
The job
holder will Create and manage pricing and commercial negotiations for complex,
managed services and connectivity global opportunities while creating and
structuring new and innovative commercial propositions; ensuring customer needs
are addressed in a timely manner, meeting Vodafone Global Enterprise objectives
whilst mitigating risk.
Key responsibilities will be;
Key responsibilities will be;
- Assisting and
advising key stakeholders on the structure and development of commercial
strategies in order to maximize business profitability across complex
multi-facetted commercial propositions spanning multiple geographies;
- Analyzing of
bids in order to ensure profitability using standard business modeling
techniques and where appropriate, produce a P&L to deliver clearly
articulated and unambiguous profitability measures;
- Attending
customer visits, coordinating and leading complex commercial negotiations
in line with business principles; working closely with the transition
manager to ensure the right commercial structure and financial metrics are
developed and implemented globally;
- Providing
thought leadership on how bids may be structured to both internal and
external customers in order to drive incremental profitability for
Vodafone;
- Working with our
Operating Companies, Partners and Affiliates to ensure delivery of timely
pricing to enter into customer opportunities;
- Creating and
assessing innovative multi-country commercial solutions that are new to
the industry and developing internal tools and processes to support the
evolution of Vodafone Global Enterprise and the changing requirements from
our customers;
- Using competitor
and industry analysis and internal win/loss baselines to develop various
commercial / financial alternatives for complex deals to help
differentiate Vodafone from its competitors thereby driving increased
market share, revenue and profitability;
- Developing
knowledge and analytical skills to provide guidance to all stakeholders of
Vodafone OpCo's and Partners pricing propositions and the regulatory
constraints operating in the respective markets;
- Working closely
with Vodafone Global Enterprise Sales, Service, Finance and the wider
Commercial bid and pricing team with a specific focus on supporting the
VGE Africa sales and service teams.
The ideal candidate should possess the following skills &
competencies;
- Bachelor Degree
in Economics, Commerce, Business Management/Service management;
- At least 5
years’ experience in a Global Enterprise environment with a
multinational company;
- Accounting
Qualification with relevant management accounting experience;
- Wholesale
telecoms experience;
- Proven experience
developing compelling commercial & pricing propositions including
Telecoms and/or IT managed service experience;
- Demonstrate
knowledge of Commercial contract issues affecting a regional or global
bid;
- Proven
experience of operating in a rapidly changing environment, such as a major
corporate reorganization or start up;
- Advanced Excel
(Pivot tables, Macros)
Strategic Business Manager - Africa
Ref: EBUVGEA_SBM-A__NOV _2012
Ref: EBUVGEA_SBM-A__NOV _2012
Role purpose;
Reporting
to Manager-Partner Strategy, the job holder will identify, on-board and ensure
effective management of the African network Operators to deliver an expanded
footprint, including the support of VGE product and commercial solutions.
Key responsibilities will be;
Key responsibilities will be;
- Identify and
profile the Network Operators by country to ensure the needs of VGE are
met;
- Deliver Network
Operator value proposition, in line with VGEs goals and objectives;
- Negotiate and
implement the strategic supplier agreement with the chosen Network
Operator(s);
- On-board and
support new Network Operators to ensure they meet their commitments
through the strategic supplier agreement;
- Agree and manage
KPIs with each Network Operator, ensuring agreed performance metrics are
met. Deliver corrective action plans where required;
- Continually
liaise with the VGE Solutions and Marketing Team to ensure all new
requirements are addressed with current and future Network Operators,
establish and agree product roadmaps;
- Quarterly Business
Review meetings to make sure that both Parties are meeting their
commitments;
- Devise and
manage Strategic Supplier Performance Matrix, to drive and deliver a
greater service to VGEs customers;
- Own and manage
Financial KPI reporting to for both internal external stakeholders;
- Ensure Virtual
Team works collaboratively with all others within VGE and Network Operator
to drive the VGE agenda.
The ideal candidate should possess the following skills &
competencies;
- Bachelor Degree
in Economics, Commerce, Business Management/Service management;
- At least 8
years’ experience in Sales & Service Management/Business Development,
2 years of which should be in a Global Enterprise environment with a
multinational company;
- Drive speed to
market: relentlessly prioritize and pursue the outcomes that matter to our
business;
- Make things
simple for our customers, Partners and colleagues;
- Reliable and
transparent to deal with: deliver for others and trust others to do
likewise;
- Experience of
operating at a senior leadership level across multiple businesses and
geographies, preferably in an OpCo and Partner function;
- Strong team
player;
- Deep knowledge
of the VGE business and supplier / Partner relationships;
- Experience in
managing direct reports and performance management;
- Ability to
operate in dynamic, high-growth, high-uncertainty environments;
- Experience and
proven ability in complex change management and operating in a matrix,
fast moving and technical environment;
- Strong
communication and decision making skills – ability to balance conflicting
interests;
- Team player,
string influence and relationship management skills, customer centric;
Global Service Manager - Africa
Ref: EBUVGEA_RSM-A__NOV _2012
Ref: EBUVGEA_RSM-A__NOV _2012
Role purpose;
Reporting
to the Head of Product Delivery & Service - Africa, the job holder will be
responsible for ensuring Vodafone Global Enterprise meets all of its Service
Obligations to allocated customers, while managing the end to end customer
service relationship for assigned VGE customers across Vodafone operating
companies, affiliates and partners in all geographies.
Key responsibilities will be;
Key responsibilities will be;
- Strategic
service management of all VGE accounts assigned ensuring Vodafone delivers
its service commitments to the Customer;
- Establishment of
strong service relationships with customers, suppliers and third parties
and leveraging those relationships to ensure maximum financial return from
Vodafone customers;
- Working
collaboratively with account teams to provide direction on the
service relationship for assigned accounts;
- Through
innovation and change, championing inputs to decisions on new
propositions, product mix and services for customers;
- Providing
leadership and consultation advice on Customer specific service related
content within proposals submitted to customer, both in response to
requests for proposal (RFP) and proactively (unsolicited).
- Manage global
customer relationship through a matrixed virtual team of local Service
Management resources to deliver on the account plan through a matrix
management structure.
The ideal candidate should possess the following skills &
competencies;
- Bachelor Degree
in Economics, Commerce, Business Management/Service management;
- At least 8
years’ experience in Sales & service Management/Business Development,
2 years of which should be in a Global Enterprise environment with a
multinational company;
- 5 years work
experience in a service management role;
- Deep knowledge
of mobile data application development and operations;
- Deep knowledge
and experience in operational and service fulfillment strategies;
- Ability to lead
in a high-growth, high-uncertainty environments;
- Ability to
manage an international and distributed virtual team, and form strong
internal relationships;
- Team player,
strong influence and relationship management skills, customer centric;
- Strong
communication and decision making skills – ability to balance conflicting
interests;
- Team player,
string influence and relationship management skills, customer centric
Service Operations Manager - Africa
Ref: EBUVGEA_SOM-A_NOV_2012
Ref: EBUVGEA_SOM-A_NOV_2012
Role purpose;
Reporting
to The Regional Head of Customer Service Operations, the job holder will be
accountable for the Regional Service Operations relationship for all Vodafone
Global Enterprise accounts across Vodafone operating companies, affiliates and
partners in target geographic regions.
He/She
will work with the Sales President and Directors to provide Service Operations
Matrix to fulfill the Service Operations Model.
Key responsibilities will be;
Key responsibilities will be;
- Managing Global
Service Managers through both direct line management and matrix management
across multiple countries;
- Delivery of the
VGE service fulfillment proposition to all VGE customers within the target
geographic footprint;
- Strategic
service management of VGE accounts in target region and for the delivery
of profitable, long term business of those accounts to Vodafone;
- Collaborating
with account teams to provide direction on the service relationship for
nominated accounts;
- Customer
satisfaction through the provision of high levels of service;
- Inputting to
decisions on new propositions, product mix and services for customers;
- Supporting the
Regional service team in service delivery related content within proposals
submitted to customer, both in response to requests for proposal (RFP) and
proactive (unsolicited).
The ideal candidate should possess the following skills &
competencies;
- Bachelor Degree
in Economics, Commerce, Business Management/Service management;
- At least 8
years’ experience in Service Management in a Global Enterprise;
- Track record of
global service delivery for targeted global enterprise accounts;
- International
project management expertise of bespoke implementation projects;
- Deep knowledge
of mobile data application development and operations;
- Deep focus on
operational and service fulfillment issues;
- Experience in
complex change management in a technological context;
- Ability to lead
in a high-growth, high-uncertainty environment;
- Ability to
manage an international and distributed virtual team;
- Team player,
strong influence and relationship management skills;
- Customer
centric;
- Strong
communication and decision making skills;
- Ability to
balance conflicting interests.
Global Account Manager
Ref:EBUVGEA_GAM__NOV _2012
Ref:EBUVGEA_GAM__NOV _2012
Role purpose;
Reporting
to the Head of Outbound, the job holder will manage the global customer
relationship for between 1 and 4 Vodafone Multinational customer accounts
across Vodafone operating companies, affiliates and partners and drive
profitable revenue contribution, customer satisfaction and increased market
share from integrated product, service and mobile solution offerings.
Key responsibilities will be;
Key responsibilities will be;
- Strategic
management of Vodafone Global Enterprise accounts and delivery of
profitable, long term business of those accounts to Vodafone Establishment
of strong service relationships with customers, suppliers and third
parties and leveraging those relationships to ensure maximum financial
return from Vodafone customers;
- Delivery
of all financial targets including revenue, connections for voice and
data, market share and net margin contribution;
- Establishment of
appropriate relationships with Vodafone customers and leveraging those
relationships to win new business;
- Leadership of
global customer relationships through matrix management of National
Account Managers and across the Vodafone Global Enterprise value chain;
- Working
collaboratively to ensure delivery of all agreed service
requirements for nominated accounts;
- Providing guided
input to decisions on new propositions, product mix and services for
customers
- Responsibility
for content of proposals submitted to customers, both in response to
requests for proposal (RFP) and proactively (unsolicited).
The ideal candidate should possess the following skills &
competencies;
- Bachelor Degree
in Economics, Commerce, Business Management/Service management/Engineering
or IT;
- At least 8
years’ experience in Sales & service Management/Business Development,
2 years of which should be in a Global Enterprise environment with a
multinational company;
- Must have
P&L experience
- Track record of
global accounts/ enterprise solution selling
- At least 5
years working experience in a global account management role;
- Experience
working in a multi-cultural environment;
- Deep knowledge
of mobile data application development and operations, technical sales
background preferable;
- Experience in
complex change management and operating in a matrix, fast moving and
technical environment.
- Ability to lead
in a high-growth, high-uncertainty environments
- Ability to
manage an international and distributed team. Good people management
skills.
- Team player,
strong influence and relationship management skills, customer centric.
- Strong
communication and decision making skills – ability to balance conflicting
interests
If you
feel that you are up to the challenge and possess the necessary qualification
and experience please send your resume and application letter indicating your
experience and why you are the most suitable candidate for the role clearly
quoting the job title to the address below.
The
deadline for application is Tuesday 4th December, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via
E-mail to hr@safaricom.co.ke
