Technical Manager
Department : Technical
Role Objective/Summary
To ensure installation and maintenance of computer hardware, software and networks, and ensure the identified technical problems are solved within the department, in other departments and for clients.
Duties and Responsibilities:
Key duties:
- Maintain log
/ list of all required repairs and maintenance jobs.
- Ensure all
jobs booked in are done to customer satisfaction to avoid repeat jobs.
- Input and
maintain IP addresses.
- Advise staff
of security breach and/or change in password or security status.
- Ensure
proper and timely installation and administration of computer hardware,
software and networks.
- Provide
network accounts and passwords as required
- Send
requests to the Accounts department about purchase of equipment or spare
parts for repair and maintenance jobs.
- Train new
staff and orient them into the department’s operations.
- Assign and
review the work of the Technical engineers and help desk assistant.
- Manage the
company’s local area network; direct the network, and its related
computing environment, including hardware, systems software, applications
software, and all other computer-related configurations
Software
- Ensure
software is available to appropriate users
- Supervise
Installation and testing of new software
- Ensuring the
anti-virus software is installed, properly configured, regularly updated
and working properly on all PC and client stations
- Maintaining
servers and network hardware
Hardware
- Setting up
hardware, diagnosing and troubleshooting hardware failures
- Checking new
computer equipment and installing as expected
- Ensure
timely repair and maintenance of computer peripheral equipment e.g.
printers, scanners, projectors, fax machines
- Providing
technical support for hardware and software issues in the office
- Setting up
and maintaining backup system for file servers and in-office desktop
computers
Network Management
- Ensuring the
network back up logs where appropriate
- Ensure
routine network maintenance tasks are carried out
- Setting up,
maintaining and removing user network accounts where necessary
General
- Advice
customers on best practices in maintaining their machines in good working
conditions.
- Any duties
as assigned by the management.
Qualification:
- A minimum
Diploma in Electronic Engineering &Maintainance
- Experience
in working in an ICT firm would be an added advantage
- Must
demonstrate sensitivity to and respect for diversity
- Between
28-35years of age
- Salary
package KShs70-100K
- Male
Asian candidates preferred
- 4-6yrs of
experience in a similar position
Interested candidates can send their resume to
recruitment@workforceassociates.net
Indicate on the subject
line Technical Manager on or before 15th November, 2012.
