Kencall BPO Centre Project Coordinator
KenCall is one of Africa’s largest Global Outsource Contact Centers, providing Call Center and Business Process Outsourcing (BPO) services to organizations worldwide.
KenCall
also provides a vast array of consulting services to the global market in
Contact Center consulting, human capital development, recruitment and
technology services.
Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services.
Our business is built upon world-class technology infrastructure and operations. Providing clients with world class operations, KenCall focuses on developing high skilled employees with an in-depth understanding of client business, products and services.
Our
quality assurance processes and intensive, world class training ensures that
our services meet and exceed client expectations.
We continually strive for excellence across all areas of business.
Our
constant focus on delivering quality and client understanding has brought both
domestic and international acclaim, including CCF Call Center Awards for Best
Non-European BPO Centre (2009), the Highest Commendation Award at the Call
Centre Focus European Awards (2010), and Computer Society of Kenya’s Best BPO
Center in Kenya (2011).
We are currently looking for dedicated, energetic and proactive individuals to join our Call Center Team.
Summary
Provide managerial and administrative duties such as planning and implementing of new projects and monitor the progress in liaison with various departments in order to meet the clients’ goals and objectives.
For consideration for this position, one must clearly demonstrate the following:
- Excellent
communication skills; written and verbal.
- Solid
organizational skills
- Great attention
to details
- Ability to
multi-task
- Strong work
ethic.
- Must be highly
motivated and committed to achieving results
- Ability to work
under little supervision while meeting deliverables
- Ability to work
in a team environment, as well as independently
- Must be willing
to work in a diverse, dynamic environment and want to be part of a
super-skilled and fun team.
Duties and Responsibilities
- Project planning
and implementation.
- Monitoring of
various tasks in different departments.
- Determining and
setting up of new client requirements.
- Setting,
coordinating, and monitoring project targets for various teams based on
client requirements.
- Liaising with
clients and management by scheduling meetings and getting updates of
various projects.
- Conduct project
scoping and discovery of service requirements details, processes and
outsourcing development.
- Planning and
managing all logistical operation set up activities around accounts
designated to call centre, i.e. set up, recruitment, training, IT, and
general operations.
- Managing project
rollouts and existing activities. This entails observing time deadlines
between management and external clients.
- Ensuring that
all work conforms to the scope of work.
- Regularly
conduct briefings, implement status meetings and regular reporting to
senior management.
- Systematically
coordinate project staff to ensure that all project elements are delivered
within their schedules.
- Create, write,
and coordinate proposals for based on initial client meetings and campaign
strategies developed for clients
Educational Qualification & other requirements
- Undergraduate
degree in Business, Projects Management
- Good at
multi-tasking.
- Very good
communicator in both written and verbal business English
- Able to adapt to
a new work environment quickly
- Enjoys working
around other people.
- Capable of
managing a team.
- Preferably have
experience in a Contact Centre.
Applicants
should apply through our website (www.kencall.com) by filling an online
application form via the link below. Only qualified candidates will be
contacted.
If the link is not working, copy and paste the link into your browser.
You can
also apply via the KenCall Career Center at www.kencall.com
