IT support Assistant
Overview of Position
Kimetrica is a fast growing technology company headquartered in Nairobi, Kenya with offices in the US.
requires maintenance and frequent enhancement based on advancements and availability of new
technologies.
Kimetrica is seeking a dynamic individual, who is committed to strengthening capacity in its IT setup.
The IT
assistant reports to the ICT officer and the position will require close
liaison with all the other
departments to ensure that all IT related needs are addressed in good time.
departments to ensure that all IT related needs are addressed in good time.
Key Tasks
- Maintain and enhance
local area networks
- In the absence
of the IT manager ensure consistent bandwidth and liaise with ISP
- Installing and
configuring computer hardware operating systems, applications and related
services e.g. printers
- Inventory
tagging and management i.e. tagging company computer hardware and tracking
software licenses /equipment issue and return.
- Talking
staff/clients through a series of actions, either face to face or remotely
to help set up systems or resolve issues
- Troubleshooting
systems and network problems
- Diagnosing and
solving hardware/software faults
- Supporting the
roll-out of new applications when required
- Setting up new
users' accounts and profiles and dealing with password issues
- Responding
within agreed time limits to call-outs
- Prioritizing and
managing many open cases at one time
- Testing and
evaluating new technology
- Conducting
electrical safety checks on computer equipment
Required Qualifications
- Diploma in IT or
related field Degree is an advantage
- Good knowledge
of computer hardware
- Good hands on
experience with IT support functions
- Experience of
LAN and WAN support essential CCNA certification is an advantage
- Excellent
communications skills and courteous approach
- Experience in
Server management and configuration is an advantage
- Knowledge of or
exposure to security appliances is an advantage
Terms and Conditions
- Probationary
Period of 2 months
- Health Insurance
package
To apply
Send an
email to jobs@kimetrica.com with this information:
- An email
covering letter including:
- An explanation
of how you are suited for the position
- The names and
email contacts of three recent clients who can provide a reference
- A recent CV as
an attachment
- DO NOT attach
proof of qualifications
Submit
by 10 AM GMT Friday 16th November, 2012.
