A new upcoming three Star
hotel in Nairobi seeks to fill the following position:
Hotel Manager
Industry : Hospitality
Objective/Summary
To ensure that all the policies and procedures of the company are adhered to and ensure the day to day operations of the hotel and customer satisfaction.
Duties and Responsibilities
- Attain set
revenue target of the company.
- Deliver
marketing strategies to build, develop and retain a loyal client base.
- Ensure top
of the range customer service is offered to all clients.
- Manage cost
within the budget and also ensure purchase supplies or services from
outside vendors, such as laundry, repair, and trash.
- Manage hotel
facilities to ensure Zero pilferages or misuse.
- Manage and
maintain all year or seasonal lodging facilities.
- Observe and
monitor workers' performance to make sure that company rules and
procedures are being followed.
- Confer and
cooperate with other department managers to coordinate hotel activities.
- Ensure 24
hours cleanliness and appearance of the hotel.
- Coordinate
front-office duties and resolve problems.
- Assign
duties to workers and schedule shifts. Coach staff on how to do the job
and motivate them to finish projects
- Answer
customers' questions, make them feel at home, and build on-going
relationships.
- Driving
the marketing initiatives to ensure revenue growth within the hotel
- Make
decisions and develop plans for how to manage hotel.
- Identify
staffs' actions and evaluate whether it meets hotels' standards.
Qualification
- Degree or
diploma in Hotel Management from Kenya Utalii College or its equivalent or
University degree in business related discipline and a diploma in Business
Administration.
- Marketing
background will be an added advantage
- Knowledge of
Microsoft office suites
- Working
experience of 3 years and above in a busy hotel environment 2or 3 star
hotel.
Interested candidates, please apply with your full resume
stating qualifications to recruitment@workforceassociates.net . On the subject
line indicate Hotel Manager.
