Urgently Required
Job Title: ICT Support Assistant
Reports to: Lodge Manager
Job Title: ICT Support Assistant
Reports to: Lodge Manager
Key task
Responsible for:
·
Providing initial technical support to telephone requests and
emails from users.
·
Ensuring that calls for support are dealt with promptly and
appropriately.
·
Maintaining existing Hardware and Software to agreed optimal
standards
Duties and Responsibilities
·
To log support calls and document their outcome to facilitate
the resolution of common queries.
·
To redirect or escalate support requests to the
appropriate member of the IT Support Centre.
·
To pro-actively provide information to
users on the progress of outstanding support calls.
·
To contribute to ensuring that the Helpdesk systems and software
are kept up to date and messages are passed on and feedback received promptly.
·
To deploy PCs and associated peripherals
including new installations and the redeployment of existing
equipment.
·
To install and configure operating systems
and software to agreed standards under the direction of Systems
Administrator or the Team Leader.
·
To maintain the existing PCs and peripherals to agreed standards
under the direction of Systems Administrator or the Team Leader, by performing
upgrades, new installations and carrying out routine procedures.
·
To assist in the compilation and
maintenance of an accurate inventory of hardware and
software.
·
To report hardware faults to respective suppliers,
return hardware to the said suppliers for repair
if necessary, and ensure the faults
are completed, in consultation with the Systems Administrator or the Team
Leader.
·
To liaise with colleagues in the ICT
Team to ensure continuity of service for all users.
·
To provide at all times a professional, courteous and rapid
response to individual users.
·
To undertake such projects of a level commensurate with the
responsibility of the post, as designated by the Systems Administrator.
Job specification of ICT Support Assistant
·
Computer science degree or equivalent.
·
Knowledge of systems and Network administration.
·
Awareness of IT trends and opportunities
·
1 year experience.
·
Systems administration skills
·
Network administration skills
·
Trouble shooting and fault diagnosis skills
·
Basic repairs and maintenance skills
·
User training skills & support
·
Analytical skills
·
Reporting skills
·
Sense of urgency
·
Excellent communication and inter personal skills.
·
Knowledge of Opera/Micros Hotel Management systems will be an
added advantage.
Email Your Application and CV to: careers@monarch.co.ke
