Digital TV Platform
Maintenance Engineer
Job Title: Digital TV Platform Maintenance
Department: Technical Operations
Reports To: Head End
Location: Kisumu (2) Please note, initial training will be done in Nairobi.
To provide maintenance support to the technical operations department of the company.
Ensure all transmission equipment is working at all times and faults and repairs are done in a timely manner.
Duties and Responsibilities:
To oversee the optimal performance of the company’s digital TV
platform.
To maintain the digital TV platform, including transmitters,
digital TV front-end, broadcasting networks.
To oversee and assist the construction of the digital TV
platform.
To supervise the quality and efficiency of the maintenance work
in western region.
To manage the whole maintenance team’s work in western region.
Skills and Competencies:
Advanced knowledge and experience in digital TV platforms,
transmitters, digital TV front end systems, and broadcasting networks.
Education/Experience:
Bachelor’s degree in a relevant field from an accredited
University required.
Prior experience in maintenance and support of transmitters and
broad casting equipment.
Apply to dianakago2@gmail.com and copy to
okoyofredrick@yahoo.com
After-Sales
Technician
Job Title: After-Sales Technician
Department: Technical Operations
Reports To: Technical Manager
Position Available in Kisumu.
Job Objective:
Job Title: After-Sales Technician
Department: Technical Operations
Reports To: Technical Manager
Position Available in Kisumu.
Job Objective:
To provide the timely customer care to ensuring that service
rendered to customers meet and exceed Customers’ expectations according to
Company’s policies and procedures and achieving the customer service target
To finish customer care work assigned by supervisor with any
issues related to the Operation Department
To ensure signals are strong in all areas within Kisumu.
To help StarTimes customers install decoders and outdoor
antennas.
To communicate efficiently with StarTimes customers to resolve
all of their issues and problems.
Duties and Responsibilities:
Install and test the outdoor antenna and decoder for customers.
Receive the on site service information from Team leader or
customer’s on site service requirement through Mobile Phone or SMS
Contact the customer, date the on site service time and make the
on site service plan accordingly
Provide the on site service and resolve customer problem
Record all the information which including in the on site
service form
Bring the on site service forms back to the Team leader
Conduct door to door visit, and positive sales/marketing
,activate punish-stop customer and encourage customer recharge StarTimes’
Digital Service
Customer satisfaction
Any other tasks assigned by the upper management
Skills And Competencies:
Physically fit
Possess good communications and people skills
Ability to adjust priorities and manage time wisely in a
fast-paced environment.
Ability to provide outstanding customer service
Good knowledge/experience in Customer Service activities
Posses strong product and system knowledge
Posses good communications and analytical skills – English and
Swahili
A team player
Ability to maintain records and documentation pertaining to work
force.
Problem solving skills
Computer Literacy
Education/Experience:
KCSE certificate and above.
Experience in installation of outdoor TV antennas or sales.
A graduate from a recognized university/college with at least 2
years experience from a fast paced Customer Service Organization
Apply to:dianakago2@gmail.com and copy to
okoyofredrick@yahoo.com
